Key Accounts Coordinator
4 weeks ago
At Alliance Automotive Group, we are seeking a highly skilled Key Accounts Coordinator to join our growing Key Accounts team. As a Key Accounts Coordinator, you will play a crucial role in supporting our key account customers, ensuring that our administrative activities meet their needs.
Responsibilities:
- Support the Key Accounts Team in ensuring administrative activities meet key account trading agreements
- Liaise between customers' central admin and procurement teams and our own subsidiary network to deliver in line with commercial agreements
- Investigate and resolve pricing, invoice, and returns queries through liaison with customers and our service network teams
- Manage the retrieval and provision of PODs and POCs to reconcile customer accounts and facilitate timely account settlement
- Ensure the Key Accounts Portal system is up to date and missing information is chased
- Liaise with our credit control team to ensure customer accounts payment queries are logged and resolved
- Assist with the processing of EDI orders through MAM Autopart
- Process authorised unlocking requests for locked out parts on MAM Autopart
- Perform other administration duties as necessary
Essential requirements:
- Strong IT skills, with daily use of email, Word, and Excel
- Strong analytical skills and problem-solving experience to understand and resolve administrative errors
- Excellent telephone manner, strong communication, and customer service skills
- Ability to build strong working relationships
- Excellent organisational and time management skills
- Previous experience with admin support, query investigation, and issues analysis
- Knowledge of MAM Autopart beneficial but not essential
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