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Key Accounts Coordinator

4 weeks ago

Milton Keynes, Milton Keynes, United Kingdom Alliance Automotive Group Full time

At Alliance Automotive Group, we are seeking a highly skilled Key Accounts Coordinator to join our team. As a Key Accounts Coordinator, you will play a crucial role in supporting our growing Key Accounts team, ensuring the smooth administration of our key account customers.

Responsibilities:

  • Support the Key Accounts Team in ensuring administrative activities are met for each key account trading agreement.
  • Liaise between our customers' central admin and procurement teams and our own subsidiary network to ensure commercial agreements are met.
  • Investigate and resolve pricing, invoice, and returns queries through liaison with both the customer and our service network teams.
  • Manage the retrieval and provision of PODs and POCs to reconcile customer accounts and facilitate timely account settlement.
  • Ensure our Key Accounts Portal system is up to date and missing information is chased.
  • Liaise with our credit control team in Bradford to ensure customer accounts payment queries are logged and resolved.
  • Assist with the processing of EDI orders through MAM Autopart.
  • Process authorised unlocking requests for locked out parts on MAM Autopart.
  • Essential requirements:
    • Strong IT skills, with daily use of email, Word, and Excel.
    • Strong analytical skills and problem-solving experience to understand and resolve administrative errors.
    • Excellent telephone manner, strong communication, and customer service skills.
    • The ability to build strong working relationships.
    • Excellent organisational and time management skills.
    • Previous experience with admin support, query investigation, and issues analysis.
    • Knowledge of MAM Autopart is beneficial but not essential.