Key Account Representative
1 month ago
Job Title: Key Account Representative - Customer Support Expert
Job Summary: We are seeking a highly skilled Key Account Representative to join our Customer Incident Centre team. As a Key Account Representative, you will be responsible for ensuring that all calls are managed within the Customer Incident Centre for their appropriate accounts.
Key Responsibilities:
- Manage customer support calls that require timely solutions to semi-technical problems, often of a critical nature to the customer.
- Work in a team environment with other Customer Incident Centre staff, third-party suppliers, or the customer.
- Identify patterns, provide feedback, and make suggestions for process, product, system, tool, and organisational improvements.
- Document, verify, and make appropriate corrections to the incident record and customer profile.
Requirements:
- Ability to identify customer problems in a clear and concise manner and identify relevant issues and answer questions and concerns.
- Maintain a level of patience to ensure resolution of issues and ensure customer satisfaction.
- Professionalism by continually maintaining a positive attitude and communication style even in critical or stressful customer situations.
About Getronics: Getronics is a global ICT integrator with a long history that extends over 135 years, across various locations in the UK, Europe, Asia Pacific, and Latin America. We are committed to equal opportunities for all staff and applications from individuals are encouraged, regardless of age, disability, gender, sexual orientation, race, religion, or belief, relationship status, and families.
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