Customer Development Manager

4 weeks ago


Harlow, Essex, United Kingdom Helping Hands Full time

About Helping Hands

We're a leading home care provider with a passion for delivering person-centred care. Our mission is to support adults of all ages to maintain their independence and stay in the place they know and love.

Main Responsibilities

  • Drive growth in high value customer care hours and profitability across a region through both new and existing customers.
  • Monitor and share external insights regarding high value customer care service & performance, and share and drive internal best practice improvements across the region.
  • Support the Regional leadership team in implementing all customer (particularly high value customer) related policies to deliver all internal and external compliance requirements.
  • Support the development and delivery of the regional budget and delivery of the agreed high value customer elements.

About You

To be successful in this role, you will be an experienced leader in customer care with a strong background in the care sector. You will utilise your deep knowledge of care compliance and your strategic thinking abilities to drive business growth and sector-wide initiatives.

What We Offer

  • Career progression opportunities
  • Car Allowance
  • Hybrid working
  • 25 days annual leave
  • Blue Light Card offering discounts from business and services
  • Access to our employee assistance programme
  • Refer a friend scheme
  • Annual salary review

We're committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.



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