Customer Service Representative

2 weeks ago


Harlow, Essex, United Kingdom South East Full time

About the Role

We are seeking a Customer Service Assistant to deliver an exceptional experience for our customers at South East. As a key member of our team, you will be responsible for providing outstanding service, handling customer inquiries, and ensuring a positive experience for all visitors.

Key Responsibilities

  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work efficiently, showing initiative and a positive attitude, to ensure a smooth and enjoyable experience for customers.
  • Be a point of contact for customer questions, providing accurate and helpful information to ensure customer satisfaction.
  • Host individuals and parties, ensuring a warm and welcoming environment for all visitors.
  • Keep the centre clean and tidy, maintaining a high standard of presentation and cleanliness.
  • Prepare and serve food and drinks, providing a high-quality experience for customers.

Requirements

  • Full of determination, enthusiasm, and able to work in a fast-paced environment.
  • A nothing is too much trouble attitude, with a strong focus on customer satisfaction.
  • Able to provide high levels of customer service and have strong communication skills.
  • Fully flexible around working pattern, including evenings and weekends.
  • Be approachable and helpful, with a strong team player attitude.
  • Be organised and able to multi-task, prioritising tasks to ensure a smooth and efficient service.

What We Offer

  • Tenpin Treats – Retailer discounts, Smart Tech, and Best Doctors.
  • Free Bowling for family and friends.
  • Free Food (when working 6 hours or more).
  • Enhanced Maternity, Paternity, Adoption leave.
  • Medicash Health Care Cash Back Scheme.
  • Employee Assistance Programme.
  • Free Counselling.
  • Life Assurance – 2 x annual salary.
  • Long Service Awards.
  • Recommend a Friend Scheme.
  • On the Spot Rewards.

Career Development

If you are looking for career development, then South East is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success. Most of our managers joined us as a Team Member and have progressed into management or senior roles.



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