Customer Service Representative

2 weeks ago


Harlow, Essex, United Kingdom HSS Hire Group Full time

We are committed to delivering exceptional customer experiences at HSS Hire Group. As a Sales Assistant, you will play a vital role in achieving this goal by providing top-notch support to our customers.

The Role of a Sales Assistant

As a Sales Assistant, you will be the face of our company, interacting with customers in person, over the phone, and via email to ensure that they receive the best possible service. Your primary responsibilities will include:

  • Customer Service
    • Respond to customer queries, resolve issues, and provide solutions to meet their needs.
  • Sales Support
    • Process orders, manage inventory, and maintain accurate records to ensure seamless operations.
  • Branch Representation
    • Represent HSS Hire Group in a professional manner, maintaining a high standard of branch presentation and service.

Requirements for Success

To excel in this role, you will need:

  • Excellent Communication Skills
    • Effective verbal and written communication to interact with customers and colleagues.
  • Sales Acumen
    • Ability to meet and achieve sales targets, identify opportunities, and provide solutions to customers.
  • Product Knowledge
    • Familiarity with our range of hire equipment and services to provide expert advice to customers.

Working Pattern

This role involves working a standard Monday to Friday schedule, with occasional Saturdays. You will be required to work a flexible schedule to meet business needs.



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