Customer Service Representative

2 weeks ago


Harlow, Essex, United Kingdom Tenpin Ltd Full time
Customer Service Assistant Role

We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Assistant. As a key member of our front-of-house team, you will be responsible for delivering an exceptional customer experience, ensuring that our customers have a fantastic time at our centres.

Your key responsibilities will include:

  • Booking customers in at reception and being a point of contact for customer queries
  • Being alert to sales opportunities and hosting individuals and parties
  • Keeping the centre clean and tidy, and preparing and serving food and drinks

You will work efficiently, show initiative, and be friendly, with exceptional customer service at the heart of your role. You will also need to be confident and comfortable when dealing with customers.

Requirements

  • Full of determination, enthusiasm, and able to work in a fast-paced environment
  • A nothing is too much trouble attitude
  • Able to provide high levels of customer service and have strong communication skills
  • Fully flexible around working pattern (evening and weekends will be required)
  • Be approachable and helpful
  • Be organised and able to multi-task
  • A strong team player

What We Offer

  • Tenpin Treats - Retailer discounts, Smart Tech, and Best Doctors
  • Free Bowling for family and friends
  • Free Food (when working 6 hours or more)
  • Enhanced Maternity, Paternity, Adoption leave
  • Medicash Health Care Cash Back Scheme
  • Employee Assistance Programme
  • Free counselling
  • Life assurance - 2 x annual salary
  • Long Service Awards
  • Recommend a Friend Scheme
  • On the Spot Rewards

Career Development

If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success. Most of our managers joined us as a Team Member and have progressed into management or senior roles.

What to Expect Next

If you are ready to develop your career with us, click apply and complete the short application process.



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