Customer Engagement Lead

3 weeks ago


Harlow, Essex, United Kingdom Helping Hands Full time

Job Title: Regional Care Business Growth Manager

About the Role:

We are seeking a highly experienced and passionate Regional Care Business Growth Manager to join our team at Helping Hands. As a key member of our leadership team, you will be responsible for driving growth in high-value customer care hours and profitability across a region.

Main Responsibilities:

  1. Analyse and identify trends in all high-value customer new business meetings lost in the region, produce recommendations, and deliver agreed actions to improve regional performance through all stakeholders.
  2. Monitor and share external insights regarding high-value customer care service and performance, and share and drive internal best practice improvements across the region.
  3. Support the Regional leadership team in implementing all customer (particularly high-value customer) related policies to deliver all internal and external compliance requirements.
  4. Support the development and delivery of the regional budget and delivery of the agreed high-value customer elements.

About You:

To be successful in this role, you will be an experienced leader in customer care with a strong background in the care sector. You will have a passion for delivering person-centred care, a proven track record in growing customer bases within a target-driven environment, and a deep knowledge of care compliance and strategic thinking abilities.

What We Offer:

  • Career progression opportunities
  • Car Allowance
  • Hybrid working
  • 25 days annual leave
  • Blue Light Card offering discounts from businesses and services
  • Access to our employee assistance programme
  • Refer a friend scheme
  • Annual salary review

Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.



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