Customer Service Specialist
2 months ago
We are seeking a Customer Service Specialist to deliver exceptional customer service and support the store's day-to-day operations in Harlow, United Kingdom.
Key Responsibilities:
- Provide outstanding customer service to ensure customer satisfaction and loyalty.
- Assist customers with product selection and provide product knowledge and advice to drive sales.
- Operate the cash register and handle transactions efficiently to minimize errors.
- Maintain the store's visual presentation and stock levels to ensure a positive customer experience.
- Assist with stock replenishment and inventory checks to minimize stock discrepancies.
- Ensure a clean and tidy store environment to promote a positive image of the company.
- Meet or exceed sales targets set by the store management to drive business growth.
Requirements:
- Previous experience in retail or customer service is highly desirable.
- Excellent communication and interpersonal skills to build strong relationships with customers and colleagues.
- Ability to work in a fast-paced environment with a high level of energy and enthusiasm.
- Friendly, approachable, and customer-oriented attitude to provide exceptional customer service.
- Flexibility to work weekends, evenings, and holidays to meet business needs.
- Basic IT skills for till and stock management systems to streamline processes.
Benefits:
- Competitive hourly wage and sales incentives to recognize and reward outstanding performance.
- Employee discounts on store products to promote a positive work-life balance.
- Training and development opportunities to grow within the company and enhance skills.
- Friendly and supportive team environment to foster collaboration and teamwork.
- Flexible working hours to accommodate individual needs and preferences.
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