Service Excellence Specialist

2 months ago


Harlow, Essex, United Kingdom beBee Professionals Full time £22,000 - £28,000

As a Service Excellence Specialist at beBee Professionals, you will be responsible for delivering exceptional customer experiences in Harlow, UK. Key responsibilities include:

  • Providing timely and accurate responses to customer inquiries.
  • Resolving customer issues efficiently and escalating when necessary.
  • Collaborating with internal teams to ensure seamless customer support.
  • Managing customer orders and account information.
  • Recording customer interactions and follow-up tasks.

Requirements:

  • Previous customer service experience preferred.
  • Excellent communication and problem-solving skills.
  • Ability to handle high-volume queries with attention to detail.
  • Proficiency in Microsoft Office and CRM systems.
  • Flexibility to work independently and as part of a team.

Benefits:

  • Competitive salary with performance-based incentives.
  • Pension scheme and healthcare benefits.
  • Training and development opportunities.
  • Supportive work environment with clear career progression.


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