Process Lead
1 month ago
We're seeking a skilled Process Lead - Operational Excellence Specialist to join our Operational Excellence team. As a key member of the team, you'll drive the optimization of operational performance through the analysis, design, and implementation of new or revised processes, workflows, and management tools.
As a Process Lead - Operational Excellence Specialist, you'll be responsible for:
- Providing an objective assessment of company operating processes to identify opportunities for improvement
- Developing and implementing a quality management framework and process improvement methodology
- Leading the implementation of process improvements across operational areas
- Modeling system or process changes to predict their impact
- Assisting in embedding an Operational Excellence culture
- Critically evaluating cross-departmental operational processes
- Chairing and running workshops to gather process flow and design requirements
- Executing process and workflow design, development, documentation, support, and change control
- Introducing Key Performance Indicators to monitor operational performance
- Assisting line management with the execution of Must-Win-Battles
- Identifying, defining, and articulating operational problem statements and project briefs
- Assisting with change management and stakeholder engagement
- Mentoring a task team contributing to organizational design changes
- Working with Business Analysts and IT Product Owners to define IT and Data requirements
Requirements:
- Strong analytical and problem-solving skills
- Ability to extract key information from operational teams
- Ability to marry strategic intent to operational interventions
- Strong numeracy and metric capabilities
- Process-centric approach to solving challenges
Preferred Qualifications:
- Experience in executing cross-departmental projects
- Lean or Lean Six Sigma qualification
- Insurance/VAP experience
- Experience in optimization projects involving operations, IT, Data, and Finance functions
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