Process Lead

1 month ago


Harlow, Essex, United Kingdom AutoProtect Full time
Job Title: Process Lead - Operational Excellence Specialist

We're seeking a skilled Process Lead - Operational Excellence Specialist to join our Operational Excellence team. As a key member of the team, you'll drive the optimization of operational performance through the analysis, design, and implementation of new or revised processes, workflows, and management tools.



As a Process Lead - Operational Excellence Specialist, you'll be responsible for:




  • Providing an objective assessment of company operating processes to identify opportunities for improvement
  • Developing and implementing a quality management framework and process improvement methodology
  • Leading the implementation of process improvements across operational areas
  • Modeling system or process changes to predict their impact
  • Assisting in embedding an Operational Excellence culture
  • Critically evaluating cross-departmental operational processes
  • Chairing and running workshops to gather process flow and design requirements
  • Executing process and workflow design, development, documentation, support, and change control
  • Introducing Key Performance Indicators to monitor operational performance
  • Assisting line management with the execution of Must-Win-Battles
  • Identifying, defining, and articulating operational problem statements and project briefs
  • Assisting with change management and stakeholder engagement
  • Mentoring a task team contributing to organizational design changes
  • Working with Business Analysts and IT Product Owners to define IT and Data requirements


Requirements:


  • Strong analytical and problem-solving skills
  • Ability to extract key information from operational teams
  • Ability to marry strategic intent to operational interventions
  • Strong numeracy and metric capabilities
  • Process-centric approach to solving challenges


Preferred Qualifications:


  • Experience in executing cross-departmental projects
  • Lean or Lean Six Sigma qualification
  • Insurance/VAP experience
  • Experience in optimization projects involving operations, IT, Data, and Finance functions


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