Process Lead

1 day ago

Harlow UK, Essex, United Kingdom AutoProtect Full time

We’re looking for a Process Lead to join the Operational Excellence team. You will drive the optimisation of operational performance, as part of the Digital Transformation programme, through the analysis, design, documentation, and guided implementation of new or revised processes, workflows, process metrics and management tools.


Employment type: Permanent fixed-term 12 months

Location: AutoProtect MBI, Warwick House, Roydon Rd, Harlow, Essex, CM19 5DY

Working pattern: 35 hours per week


The role

The key responsibilities you could be looking after include:


  • Provide an objective assessment of all company operating processes, and lead on the improvement of those processes in order to streamline, remove waste and improve operational efficiency
  • Build and manage a quality management framework and process improvement methodology that will be used for designing and improving processes
  • Lead the implementation of the methodology and process improvement tool kit across the operational areas of the business so that managers can use themselves to improve processes and ways of working
  • Model system or process changes so that the impact is predicted in advance of implementation
  • Assisting in the embedding an Operational Excellence culture
  • Critical evaluation of cross-departmental operational processes including information gathering, documentation and understanding system dependencies as well as ways of working
  • Chair and run workshops in order to gather process flow and design requirements
  • Execution of process and workflow design, development, documentation, support and change control across the operational processes of the Group
  • Introduction of Key Performance Indicators that allow management to have visibility on operational performance in line with SLA
  • Assisting line management across the group with the execution of pillar/departmental Must-Win-Battles (MWBs)
  • Identification, definition and articulation of operational problem statements and project briefs to include succinct definition of scope, requirements, resources and risks
  • Assisting change management with stakeholders when operational changes are being implemented, including testing and training components
  • Mentoring of a seconded ‘task team’ contributing to the implementation of organisational design changes (org chart changes)
  • Working intimately with Business Analysts and IT Product Owners, including 3rd party suppliers, to define IT and Data requirements for processes


Our ideal candidate

Skills and competencies


  • Strong inquisitive, analytical and problem-solving skills.
  • Ability to extract key information from operational teams to inform the definition of operational challenges, IT & data requirements, process and metrics design.
  • Ability to marry strategic intent to operational interventions.
  • Strong numeracy and metric capabilities.
  • Process centric approach to solving challenges.


Essential Knowledge and Experience

Essential:

  • Deep process analysis and design experience.
  • Strong workshop facilitation skills.
  • Knowledge of the 4Dx principles as described in the Franklin Covey “principles of Execution’ model
  • Experience in executing cross-departmental projects.
  • Excel skills to an advanced level.
  • Financial services experience.


Preferred:

  • Direct experience in executing an operational excellence programme of projects with measured ROI.
  • Management consulting experience.
  • Lean or Lean Six Sigma qualification.
  • Insurance/VAP experience.
  • Experience in optimisation projects that include operations, IT, Data and Finance functions.


Unfortunately, we are unable to provide sponsorship for work permits. Please only apply if you have the right to work in the UK.


Join the AutoProtect Group and Shape the Future

Are you ready to be part of an innovative company that's transforming the automotive industry? At AutoProtect Group, we are dedicated to providing products, platforms, and services that empower vehicle retailers, manufacturers, finance lenders, and brokers. Our solutions simplify operations and boost profitability, while our award-winning customer service ensures a smooth experience for users..

Our diverse business includes four key branches:

  • AutoProtect: Recognised for its outstanding warranties and value-added insurance products.
  • Shine: Our expert, BSI Kitemarke and carbon neutral mobile vehicle repair network.
  • DealTrak: A cutting-edge software platform connecting automotive finance providers with their customers.
  • iComply: Specialised compliance consultancy serving the automotive sector.


We offer our products directly to consumers through online sales channels, ensuring affordability and accessibility. With an agile, efficient team, we're well-positioned to respond to market demands and introduce new products when the time is right. Our mission is to sustain our impressive growth for years to come, and we invite you to be a part of our journey.


Please note we are not working with agencies at this time.

  • Manufacturing Process Specialist

    2 weeks ago

    Harlow, Essex, United Kingdom Wallace Hind Selection LTD Full time

    We are seeking an experienced Manufacturing Process Specialist to join our team at Wallace Hind Selection LTD. As a key member of our engineering department, you will be responsible for developing and improving manufacturing processes in a metal machining / CNC environment.This is an exciting opportunity for a skilled CNC Engineer to take on a new challenge...

  • Design Manager Lead

    3 weeks ago

    Harlow, Essex, United Kingdom James Lewis Recruitment Full time

    Design Manager Role OverviewWe are seeking a highly skilled Design Manager to lead our design projects across all RIBA stages (0 – 7). As a key member of our team, you will be responsible for managing design processes, building and maintaining excellent client relationships, and ensuring seamless project execution from inception through to completion.Key...

  • Clinical Lead Oncology Pharmacist

    3 weeks ago

    Harlow, Essex, United Kingdom Aspect Healthcare Full time

    Job Title: Lead Oncology PharmacistJob Summary:Aspect Healthcare is seeking a highly skilled Lead Oncology Pharmacist to join our team. As a clinical leader, you will be responsible for developing and implementing specialist clinical pharmacy services, providing clinical leadership to staff, and performing clinical verification of prescriptions.Key...

  • Business Planning Lead

    4 weeks ago

    Harlow, Essex, United Kingdom cv-library.co - Jobboard Full time

    Job Title: Integrated Business Planning LeadLocation: Any RUK siteJob Summary:The Integrated Business Planning (IBP) Lead is a key member of the Enterprise Performance Group (EPG) staff, responsible for the development and maintenance of the IBP system, processes, tools, and output reports.Main Responsibilities:Lead the development and maintenance of the IBP...

  • Business Planning Lead

    4 weeks ago

    Harlow, Essex, United Kingdom cv-library.co - Jobboard Full time

    Job Title: Integrated Business Planning LeadLocation: Any RUK siteJob Summary:The Integrated Business Planning (IBP) Lead is a key member of the Enterprise Performance Group (EPG) staff, responsible for the development and maintenance of the IBP system, processes, tools, and output reports.Main Responsibilities:Lead the development and maintenance of the IBP...

  • Strategic Business Planning Lead

    3 weeks ago

    Harlow, Essex, United Kingdom https:www.energyjobline.comsitemap Full time

    Job Title:Integrated Business Planning LeadJob Summary:The Integrated Business Planning (IBP) Lead is a key member of the Enterprise Performance Group (EPG) staff, responsible for the IBP system for Raytheon UK.Main Responsibilities:Implement and manage an effective IBP system, ensuring seamless integration with business plans and processes.Lead the...

  • Senior Finance Lead

    2 weeks ago

    Harlow, Essex, United Kingdom Raytheon Technologies Full time

    Role OverviewWe are seeking a skilled Senior Finance Analyst to join our Business Programme Finance department, supporting the Weapons Finance and Business Teams. The role involves providing high-quality business partnering and accurate financial analysis to the Weapons finance and programme teams.Key ResponsibilitiesAct as Finance lead to the programme...

  • Lead Orthoptist

    4 weeks ago

    Harlow, Essex, United Kingdom The Princess Alexandra Hospital NHS Trust Full time

    Job Title: Lead Orthoptist - Band 7We are seeking an experienced and skilled Lead Orthoptist to join our team at The Princess Alexandra Hospital NHS Trust. As a key member of our ophthalmology department, you will be responsible for leading the orthoptic services and managing a team of orthoptists, optometrists, and other healthcare professionals.Key...

  • Lead Orthoptist

    4 weeks ago

    Harlow, Essex, United Kingdom The Princess Alexandra Hospital NHS Trust Full time

    Job Title: Lead Orthoptist - Band 7We are seeking an experienced and skilled Lead Orthoptist to join our team at The Princess Alexandra Hospital NHS Trust. As a key member of our ophthalmology department, you will be responsible for leading the orthoptic services and managing a team of orthoptists, optometrists, and other healthcare professionals.Key...

  • New Business Team Lead

    3 weeks ago

    Harlow, Essex, United Kingdom New Era Fuels Ltd. Full time

    Job Title: New Business Team LeadJob Summary:We are seeking a highly motivated and experienced New Business Team Lead to join our team at New Era Fuels Ltd. The successful candidate will be responsible for leading and developing the new business team, ensuring the achievement of sales targets and the development of a robust sales pipeline.Key...

  • Design Manager

    3 weeks ago

    Harlow, Essex, United Kingdom https:www.energyjobline.comsitemap Full time

    We're seeking a skilled Design Manager to oversee project execution from inception to completion. As the Design Manager, you will be responsible for managing D&B projects across all RIBA stages, from design through to installation, full testing, commissioning, and client handover. Your expertise will ensure the project runs smoothly and efficiently.You'll...

  • Technical Team Lead

    2 months ago

    Harlow, Essex, United Kingdom beBee Professionals Full time £60,000 - £80,000

    Senior Software EngineerWe are seeking a highly skilled and experienced Senior Software Engineer to lead our development team in Harlow, United Kingdom. This role involves designing, developing, and maintaining complex software solutions while mentoring junior developers and ensuring code quality.Key Responsibilities:Design and develop high-performance...

  • Technical Team Lead

    2 months ago

    Harlow, Essex, United Kingdom beBee Professionals Full time £60,000 - £80,000

    Senior Software EngineerWe are seeking a highly skilled and experienced Senior Software Engineer to lead our development team in Harlow, United Kingdom. This role involves designing, developing, and maintaining complex software solutions while mentoring junior developers and ensuring code quality.Key Responsibilities:Design and develop high-performance...

  • Lead Software Developer

    2 months ago

    Harlow, Essex, United Kingdom beBee Professionals Full time £60,000 - £80,000

    Senior Software EngineerWe are seeking a highly skilled and experienced Senior Software Engineer to lead our development team in Harlow, United Kingdom. This role involves designing, developing, and maintaining complex software solutions while mentoring junior developers and ensuring code quality.Key Responsibilities:Design and develop high-performance...

  • Lead Software Developer

    2 months ago

    Harlow, Essex, United Kingdom beBee Professionals Full time £60,000 - £80,000

    Senior Software EngineerWe are seeking a highly skilled and experienced Senior Software Engineer to lead our development team in Harlow, United Kingdom. This role involves designing, developing, and maintaining complex software solutions while mentoring junior developers and ensuring code quality.Key Responsibilities:Design and develop high-performance...

  • Contact Centre Team Lead

    4 weeks ago

    Harlow, Essex, United Kingdom Reed Full time

    Reed Business Support is seeking a Contact Centre ManagerThis is a highly regulated and niche environment, ideally you will be from a financial/insurance/collections background.You will have a successful background managing a team in a call centre, including absence, performance and conduct. You will be comfortable leading from the front, while providing...

  • Contact Centre Team Lead

    4 weeks ago

    Harlow, Essex, United Kingdom Reed Full time

    Reed Business Support is seeking a Contact Centre ManagerThis is a highly regulated and niche environment, ideally you will be from a financial/insurance/collections background.You will have a successful background managing a team in a call centre, including absence, performance and conduct. You will be comfortable leading from the front, while providing...

  • Contract Management Lead

    4 weeks ago

    Harlow, Essex, United Kingdom Neway International Full time

    Job Title: Distribution Team LeaderSalary: £30,000 - £34,000 per annumLocation: Harlow, EssexHours: Monday to Friday, 7am - 5pmJob Overview:We are seeking a proactive and experienced Distribution Team Leader to oversee day-to-day operations within our client distribution and assembly team. Reporting to the Distribution Manager, you will ensure efficient...

  • Contract Management Lead

    4 weeks ago

    Harlow, Essex, United Kingdom Neway International Full time

    Job Title: Distribution Team LeaderSalary: £30,000 - £34,000 per annumLocation: Harlow, EssexHours: Monday to Friday, 7am - 5pmJob Overview:We are seeking a proactive and experienced Distribution Team Leader to oversee day-to-day operations within our client distribution and assembly team. Reporting to the Distribution Manager, you will ensure efficient...

  • Senior Production Manager

    3 weeks ago

    Harlow, Essex, United Kingdom Jigsaw Business Group Full time

    Job Title: Senior Production ManagerJob Overview:We are seeking a highly experienced Senior Production Manager to oversee the entire production process, ensuring it runs smoothly, efficiently, and on schedule. This role requires a hands-on leader with a strong background in production management, excellent problem-solving skills, and the ability to drive...