Retail Service Excellence Specialist
2 days ago
Brew up a successful career with Costa Coffee as a Retail Service Excellence Specialist.
About Our CultureWe're a global coffee brand with a passion for delivering exceptional service and creating a welcoming atmosphere for our customers. Our team is dedicated to living our values of diversity, equity, and inclusion, and we're looking for like-minded individuals to join us in shaping our culture.
As a Retail Service Excellence Specialist, you'll play a vital role in ensuring that our stores consistently deliver high-quality service and maintain the highest standards of customer satisfaction.
The salary for this role is approximately £30,000 per year, which includes a base salary of £22,000 per year plus a performance-related bonus of £8,000 per year. We offer a range of benefits, including:
- Access to the Coca-Cola share scheme with matched contributions
- A 50% discount on food and drinks in Costa-owned stores
- A smart pension scheme with up to 10% employer matching
- The Costa Financial Support Fund for unexpected financial pressures
Your key responsibilities will include:
- Developing and implementing initiatives to improve customer satisfaction and loyalty
- Conducting regular store visits to provide feedback and coaching
- Collaborating with other departments to drive sales growth and operational efficiency
- Mentoring and coaching team members to develop their skills
We're interested in candidates who embody our values of diversity, equity, and inclusion, and have a proven track record of delivering exceptional service and leading high-performing teams. If you're a results-driven and innovative individual, we want to hear from you
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