Retail Store Manager

3 days ago


Harlow, Essex, United Kingdom St Clare Hospice Full time

Job Overview:

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We are seeking a highly motivated and customer-focused Retail Store Manager to lead our Vintage and Retro shop in Harlow. As a key member of our team, you will be responsible for delivering excellent customer service, managing the store's daily operations, and driving sales growth.

About Us:

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St Clare Hospice is a charity that provides specialist palliative care to patients and families in West Essex and East Hertfordshire. Our hospice offers a range of services, including inpatient care, day care, and community support.

Key Responsibilities:

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  • Manage the day-to-day operations of the shop, including staffing, stock management, and visual merchandising.
  • Deliver exceptional customer service, ensuring that every customer has a positive experience in our shop.
  • Develop and implement sales strategies to drive revenue growth and increase customer engagement.
  • Work closely with the volunteer and staff team to achieve business objectives and improve operational efficiency.

Requirements:

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To succeed in this role, you will need:

  • A competitive salary of £26,764.50 – £27,432.30 per annum, plus 5% High-Cost Area Allowance.
  • Experience in retail management, preferably in a charity or not-for-profit environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with volunteers and staff at all levels.
  • A passion for delivering exceptional customer service and a commitment to achieving sales targets.
  • Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines.

Benefits:

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We offer a range of benefits, including:

  • A generous leave allowance and pension scheme.
  • The opportunity to develop your skills and career in a dynamic and supportive environment.
  • Free parking and a relaxed working atmosphere.

How to Apply:

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If you are a motivated and customer-focused individual who is passionate about delivering exceptional results, please submit your application, including your CV and a cover letter explaining why you are suitable for this role.



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