Support Specialist

2 months ago


Harlow, Essex, United Kingdom beBee Professionals Full time £22,000 - £28,000

We are looking for a Support Specialist - Customer Experience to join our team in Harlow, United Kingdom. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, handling incoming calls, emails, and chat queries, and resolving customer issues efficiently.

Key Responsibilities:

  • Handle customer inquiries and resolve issues in a timely manner.
  • Provide product and service information to customers.
  • Work closely with other departments to ensure customer satisfaction.
  • Assist with administrative tasks as needed.

Requirements:

  • Previous experience in a customer service role is preferred.
  • Excellent communication and problem-solving skills.
  • Ability to handle high-volume queries while maintaining attention to detail.
  • Proficiency in Microsoft Office and CRM systems.

Benefits:

  • Competitive salary with performance-based incentives.
  • Pension scheme and healthcare benefits.
  • Training and development opportunities.
  • Supportive work environment with clear career progression.


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