Global Software Support Specialist

1 week ago


London, Greater London, United Kingdom Covent Garden Recruitment Ltd Full time

Covent Garden Recruitment Ltd is seeking a highly motivated Client Support Adviser with expertise in French, German, or Nordic languages to join their team in West London.

Salary: Estimated £35,000 - £40,000 per annum.

The successful candidate will be part of a dynamic sales and support team providing exceptional customer service and product support via phone, email, and CRM systems. Hybrid working, travel opportunities, and excellent career development are just some of the benefits of this role.

About the Role:

This position involves delivering high-level Saas support and training on products and services to clients. Responsibilities include:

  • Providing outstanding customer service and product support through various communication channels.
  • Maintaining in-depth knowledge of products by keeping up-to-date and offering guidance and advice on products and services.
  • Demonstrating products and delivering online and in-person training for clients.
  • Creating and updating training materials and leading webinars.
  • Traveling to clients and exhibitions to promote products.

About You:

To succeed in this role, you should possess a customer-focused approach and be fluent in either French, German, Danish, Norwegian, Finnish, Swedish, or English. This position offers an exciting opportunity to work with a passionate and dedicated team in a growing SaaS technology company.

Requirements:

  • Fluency in French, German, Danish, Norwegian, Finnish, or Swedish, as well as English, to a native level, both written and spoken.
  • 2-3 years of experience in B2B customer/client services.
  • Experience or knowledge of the SaaS industry is advantageous.
  • A proactive and problem-solving mindset.
  • Excellent IT skills.
  • Strong interpersonal skills and a professional manner.


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