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Software Support Specialist

1 month ago

London, Greater London, United Kingdom Marlowe Software, Risk and Compliance Full time

Job Description

About William Martin Compliance

We are seeking a skilled Helpdesk Resolution Specialist to join our team in providing exceptional customer service to our clients.

About the Role

The Helpdesk Resolution Specialist will be responsible for resolving customer queries in a timely and professional manner, ensuring that our clients receive the best possible service.

Key Responsibilities

  • Helpdesk Duties
    • Monitor and respond to customer requests in a timely manner.
    • Progress and resolve tasks in line with Helpdesk procedures and SLAs.
    • Contribute to the Team and Customer knowledge base.
    • Provide excellent customer service to ensure client satisfaction.
  • System Support
    • Support our clients' software customization and provide a knowledge base to their end-users.
    • Maintain good communication with Team members and Colleagues within the business.
    • Stay up-to-date with changes and developments in system functionality, guidance, and best practice support.

Requirements

  • Personal Attributes
    • Professional, competent, and able to communicate effectively.
    • Organized and punctual with sound work ethics.
    • Honest, trustworthy, and able to work with integrity.
    • Excellent interpersonal skills and a positive can-do attitude.
  • Essential Skills
    • Experience in a customer-facing Helpdesk.
    • Excellent IT skills and able to use Microsoft Office.
    • Ability to work on own initiative and as part of a Team.

Why Join Us?

We offer a wide range of benefits to support our employees in both their personal and professional life, including 25 days annual leave plus bank holidays, contributory pension scheme, and simply health care plan.