Technical Support Specialist
2 weeks ago
Company Overview:
Paprika Software is a leading provider of bespoke project management and accountancy solutions to advertising, marketing, and PR agencies worldwide.
We are currently seeking a talented Technical Support Specialist to join our team.
About the Role:
This is an exciting opportunity to start your career as a 1st Line Support Analyst with the potential to progress to 3rd Line Support.
You will receive intensive training aimed at promoting successful candidates from 1st line to 2nd line support within approximately 3 months after training completion.
Once trained, you will assist our customers, gaining valuable knowledge and experience needed to progress from 2nd to 3rd line support.
Salary and Benefits:
The salary for this role starts at £23,400 per annum, with opportunities for progression up to £28,337.92.
You will also enjoy a range of benefits, including:
- A Company Pension Plan
- Benenden Healthcare Plan
- 25 days' holidays plus bank holidays
- GBP1 staff lunches
- Full training
- Hybrid working arrangement
- Birthday Leave
- Bonus scheme
Key Responsibilities:
As a Technical Support Specialist, you will be responsible for:
- Assisting customers via phone, email, or in-person
- Providing timely and effective resolutions to customer issues
- Maintaining accurate records of customer interactions
- Working collaboratively with the team to achieve excellent customer service
- Continuously learning and improving product knowledge
Requirements:
To succeed in this role, you will need:
- Excellent communication and interpersonal skills
- Experience working in a customer-facing role
- Good problem-solving and analytical skills
- Ability to multitask and prioritize tasks effectively
- Enthusiasm for lifelong learning and self-improvement
- Strong teamwork and collaboration skills
Desirable Qualifications:
Prior experience in technical support or software support roles would be advantageous.
A degree or higher education qualification is not required but would be beneficial.
If you are a motivated and enthusiastic individual looking for a challenging and rewarding role, please apply with your CV and cover letter.
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