Technical Support Specialist

2 weeks ago


London, Greater London, United Kingdom Paprika Software Full time

Company Overview:

Paprika Software is a leading provider of bespoke project management and accountancy solutions to advertising, marketing, and PR agencies worldwide.

We are currently seeking a talented Technical Support Specialist to join our team.

About the Role:

This is an exciting opportunity to start your career as a 1st Line Support Analyst with the potential to progress to 3rd Line Support.

You will receive intensive training aimed at promoting successful candidates from 1st line to 2nd line support within approximately 3 months after training completion.

Once trained, you will assist our customers, gaining valuable knowledge and experience needed to progress from 2nd to 3rd line support.

Salary and Benefits:

The salary for this role starts at £23,400 per annum, with opportunities for progression up to £28,337.92.

You will also enjoy a range of benefits, including:

  • A Company Pension Plan
  • Benenden Healthcare Plan
  • 25 days' holidays plus bank holidays
  • GBP1 staff lunches
  • Full training
  • Hybrid working arrangement
  • Birthday Leave
  • Bonus scheme

Key Responsibilities:

As a Technical Support Specialist, you will be responsible for:

  • Assisting customers via phone, email, or in-person
  • Providing timely and effective resolutions to customer issues
  • Maintaining accurate records of customer interactions
  • Working collaboratively with the team to achieve excellent customer service
  • Continuously learning and improving product knowledge

Requirements:

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills
  • Experience working in a customer-facing role
  • Good problem-solving and analytical skills
  • Ability to multitask and prioritize tasks effectively
  • Enthusiasm for lifelong learning and self-improvement
  • Strong teamwork and collaboration skills

Desirable Qualifications:

Prior experience in technical support or software support roles would be advantageous.

A degree or higher education qualification is not required but would be beneficial.

If you are a motivated and enthusiastic individual looking for a challenging and rewarding role, please apply with your CV and cover letter.



  • London, Greater London, United Kingdom Rise Technical Recruitment Limited Full time

    About the RoleRise Technical Recruitment Limited is a globally renowned business offering comprehensive training to develop your skillset. As a Field Service Engineer, you will work on a local patch with optional overtime for an excellent work-life balance.This role is perfect for someone looking to forge a career within our industry-leading business,...


  • London, Greater London, United Kingdom Gamma Recruitment Team Full time

    Job Title:Technical Support SpecialistThis is an exciting opportunity to join the Gamma Recruitment Team as a skilled Technical Support Specialist, where you will be responsible for providing top-notch technical assistance and support to our clients.


  • London, Greater London, United Kingdom Blupace Limited Full time

    Blupace Software Solutions seeks a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing timely and effective technical assistance to our clients and internal teams. Key responsibilities include:• Troubleshooting and resolving technical issues related to Windows operating systems,...


  • London, Greater London, United Kingdom Rise Technical Recruitment Full time

    Are you looking to break into the engineering industry as a Field Service Engineer? This exciting opportunity with Rise Technical Recruitment offers full training and support to develop your skillset.The role involves installation, maintenance, and service of specialist IT and Electromechanical products, providing excellent customer service to clients. With...


  • London, Greater London, United Kingdom Rise Technical Recruitment Limited Full time

    We are currently seeking a Technical Support Technician to join our team as a Field Service Engineer at Rise Technical Recruitment Limited. The successful candidate will be responsible for servicing and maintaining Fire alarm/suppression systems in a regional area, covering the South East.This is a permanent role, and the salary will be dependent on the...


  • London, Greater London, United Kingdom Austin Fraser Full time £25,000

    Technical Support Specialist OpportunityAustin Fraser is currently supporting a leading organisation in their growth, and we are looking for an experienced Technical Support Specialist to join our team.You will be the first point of contact for customers experiencing technical issues, providing support via various channels and diagnosing and troubleshooting...


  • London, Greater London, United Kingdom E-Resourcing Ltd - Specialist I.T. Recruitment Full time

    E-Resourcing Ltd - Specialist I.T. Recruitment is seeking a highly skilled IT Systems Administrator to provide technical support across mixed environments.As a 2nd/3rd Line Support specialist, you will be responsible for providing hands-on support for applications, virtualisation, and advanced network infrastructure (DNS, DHCP, TCP/IP, Firewalls) in a...


  • London, Greater London, United Kingdom Virtual Producer Full time

    We are seeking a Technical Support Specialist to join our team at Virtual Producer. As a Technical Support Specialist, you will be responsible for providing technical support to clients via phone or email. Your strong electronic and IT-based technical skills will be essential in resolving complex issues.Key responsibilities include responding to technical...


  • London, Greater London, United Kingdom Endeavour Recruitment Solutions Full time

    Technical Support SpecialistWe are looking for a talented Technical Support Specialist to join our team at Endeavour Recruitment Solutions in Surrey/South London. This role offers excellent opportunities for growth and professional development, with comprehensive training provided.The estimated annual salary for this position is approximately...


  • London, Greater London, United Kingdom Pertemps Full time

    Job OverviewPertemps is a leading specialist equipment supplier partnering with top manufacturers in Europe and America.We are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing exceptional customer support, resolving technical issues, and maintaining our technical information...


  • London, Greater London, United Kingdom Rise Technical Recruitment Limited Full time

    **Job Summary:**Rise Technical Recruitment Limited is seeking a skilled Water Hygiene Technician to join our team in Kent. As a key member of our water treatment services, you will be responsible for providing technical support and ensuring the highest standards of water quality.**Key Responsibilities:**Temperature monitoring/water sampling/TMV ServicingA...


  • London, Greater London, United Kingdom AWD online Full time

    Job Title: Technical Support SpecialistDescription:We are seeking a highly skilled Technical Support Specialist to join our team at AWD online. As a Technical Support Specialist, you will play an integral role in providing high-quality technical user support for hardware and software applications.The successful candidate will manage helpdesk tickets through...


  • London, Greater London, United Kingdom Fitzrovia IT Limited Full time £28,000

    Technical Support Specialist JobAbout the RoleFitzrovia IT Limited is seeking a highly motivated Technical Support Specialist to join our expanding team.As a Technical Support Specialist, you will be responsible for providing exceptional customer service, resolving technical issues, and working collaboratively with our team to deliver top-notch IT support...


  • London, Greater London, United Kingdom Professional Technical Ltd Full time

    The company Professional Technical Ltd is a global leader in manufacturing, with its UK head office based in a prestigious building featuring a comprehensive training facility. Due to ongoing expansion, they now have a rare opportunity for a Technical Service Engineer to join their team.Key Responsibilities:Support Field Service Engineers and...


  • London, Greater London, United Kingdom Alphasights Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our IT Engineering team at Alphasights in London. As a key member of our team, you will be responsible for providing top-notch technical support to our employees, ensuring seamless connectivity and minimal downtime.Key Responsibilities:Troubleshoot...


  • London, Greater London, United Kingdom 25Eight LLC Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at 25Eight LLC. This role involves providing comprehensive technical support and maintenance of production and development systems, ensuring seamless performance and uptime.Key Responsibilities:Deliver technical support and maintenance of...


  • London, Greater London, United Kingdom COREcruitment Full time

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a highly skilled professional to join our team as a Technical Support Specialist. This is an exciting opportunity for someone with experience in IT and AV support to take their career to the next level.Key Responsibilities:- Provide first-line technical support to our team members and...


  • London, Greater London, United Kingdom Inspiring Interns Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Inspiring Interns. The successful candidate will be responsible for providing expert technical support and maintaining the smooth operation of our office systems.


  • London, Greater London, United Kingdom Tbwa ChiatDay Inc Full time

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team in Germany, working Sunday - Thursday. As a key member of our Technical Support team, you will be responsible for providing exceptional customer experiences by delivering timely and knowledgeable support responses.


  • London, Greater London, United Kingdom Disguise Group Full time

    Job Overview:The Disguise Group is seeking a skilled Technical Support Specialist to join their team on a maternity cover basis. This role offers the opportunity to work with cutting-edge technology, providing technical support and expertise to customers in the entertainment industry.As a Technical Support Specialist, you will be responsible for monitoring...