Software Support Specialist
1 month ago
Estimated Salary: $80,000 - $110,000 per annum
Verisk is a leading data analytics and technology partner to the global insurance industry. We empower communities and businesses to make better decisions on risk, faster.
We are seeking an experienced Software Support Specialist to join our team. As a key member of our customer support team, you will provide exemplary support services to our highly valued clients. Your primary responsibilities will include collecting information relating to client requirements pertaining to incidents and service requests, escalating/engaging with Technical Support, development and service delivery management teams as required.
You will also have a strong knowledge of business processes and associated products which we sell to help clients deliver their business processes. This role requires a strong problem-solving skillset, with the ability to investigate and resolve a variety of software issues, business process-focused to more technical database issues. Proficiency in SQL query writing and experience working with complex software products is essential.
Requirements:
- A formal tertiary qualification, preferably a completed degree in computer science, business information systems or similar.
- Acquired experience (2+ years) within a customer-facing software support role.
- Strong problem-solving skills – demonstrate ability to investigate and resolve a variety of software issues, business process focused to more technical database issues.
- Affinity for working with complex software products.
Benefits:
- A competitive salary range of $80,000 - $110,000 per annum.
- A comprehensive benefits package including health insurance, retirement plan, and paid time off.
- Ongoing training and professional development opportunities.
- A dynamic and supportive work environment.
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