Software Support Specialist
1 week ago
Job Title: Software Support Specialist
\About the Role:
We are seeking a skilled Software Support Specialist to join our team at Trimble Maps. As a key member of our support team, you will be responsible for providing technical assistance to customers and partners across Europe, Middle East, Asia, and Australia.
Main Responsibilities:
- Troubleshoot complex technical issues using Trimble Maps navigation software products.
- Work directly with customers and partners in English and German on a daily basis.
- Identify and report software bugs and usability problems.
- Deliver support by completing in-depth technical training in multiple products and datasets.
Requirements:
Bachelor's Degree and Experience: A BSC in Computer Science or equivalent is required. Additionally, 1-2 years' experience with C#, .NET, Java, JavaScript, C++, Python, or other programming languages is essential.
Skills and Qualifications:
- Solid understanding of hosted web services – XML/REST/SOAP – including some development.
- Practical experience of supporting client-hosted applications.
- Fluent in English and German, both spoken and in writing.
- Flexible and versatile technical and soft skills.
Salary: The estimated annual salary for this role is £50,000 - £60,000, depending on experience.
Work Environment: Hybrid working pattern involving remote working and time in our central London office.
Diversity and Inclusion: We actively seek to add members to our community who represent our customers and the places we live and work.
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