Technical Solutions Specialist
2 weeks ago
We are seeking a skilled Technical Solutions Specialist to join our Global IT team in London. As an IT Support Specialist, you will play a vital role in providing technical assistance to users and clients experiencing issues with their computer systems, software, or hardware.
About the Role- You will work closely with the IT Specialist in London and as part of the wider global IT team.
- Provide technical support to users and clients, resolving issues related to network connectivity, software functionality, and hardware.
In this exciting opportunity, you will have the chance to broaden your perspective with our extensive training curriculum and learning opportunities.
Key Responsibilities- Troubleshoot and diagnose problems related to network connectivity, software functionality, and hardware issues.
- Assist in the setup and maintenance of company IT equipment.
- Respond to and proactively resolve technical issues via email, video conference, or in-person.
- Perform regular testing, diagnostics, and preventive maintenance on AV equipment to ensure optimal performance.
- Degree-level study or equivalent within an IT-related field.
- Previous experience in an IT support role in a corporate environment is desirable.
- Solid understanding of Microsoft Windows operating systems (Windows 10), end-user client applications, professional business applications, and underlying technological concepts, including basic TCP/IP networking.
- Able to troubleshoot remotely through an IT Helpdesk to address end-user incidents & requests.
- Adhere to company IT policies and established best known practices.
- Broaden your perspective with our extensive training curriculum and learning opportunities.
- Push your development with support from our holistic feedback and development processes.
- Hybrid work, mixing your work location between our London office, client sites, and the option to remote work for an element of your time.
The estimated salary for this role is £45,000-£60,000 per annum, depending on experience and qualifications.
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