IT Support Specialist

3 weeks ago


London, Greater London, United Kingdom CDP Global Full time
Job Purpose and Background

The First Point of Contact for IT Related Queries: Our organization requires a skilled IT Support Specialist to handle all IT related queries across the organization. The successful candidate will be the first point of contact for all IT related queries and provide onsite support in the London office. Additionally, the candidate will be responsible for working on incident and service requests logged on the Service Desk, ensuring incidents are diagnosed, categorized, prioritized and resolved correctly. The candidate will also be responsible for administering IT purchasing, assisting with ad-hoc tasks as required, and testing newly deployed software and updates.

The Successful Candidate
• Minimum of 1-2 years' experience working in a support role
• Proven experience working with Microsoft applications, e.g. Office365, Excel, Word, PowerPoint and Microsoft Teams
• Technical understanding of Windows Operating systems
• Excellent customer service skills and a telephone manner
• Ability to clearly and concisely document technical information and troubleshooting steps taken (creating FAQs, Technical Tips and help documentation)
• Willingness to learn and develop within a busy support environment

What We Offer
• Competitive NGO salary and 8% Company Pension Program
• 30 days annual holidays (with purchased leave options)
• Flexible working hours (with option to take flex-days)
• Up to 6 months remote work anywhere in the world
• Paid sabbaticals, enhanced maternity/paternity/adoption leave
• Office offering prayer room and breastfeeding facilities

Our Team
CDP Global is a leading organization in the industry, and we are committed to providing the best possible service to our clients. We are a team of experienced professionals who are passionate about delivering high-quality solutions and providing excellent customer service. We are looking for a skilled IT Support Specialist to join our team and help us deliver exceptional results.
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