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Global IT Support Specialist

2 months ago

London, Greater London, United Kingdom Playtech Full time
About the Role

We are seeking a skilled Global IT Support Specialist to join our team in London. As a key member of our IT department, you will provide top-notch support to our employees, both on-site and remotely.

Key Responsibilities
  • Provide Tier 1-2 IT support for Playtech employees
  • Troubleshoot IT problems globally via a centralized ticket system
  • Track and maintain IT assets inventory
  • Install, administer, maintain, and troubleshoot various devices
  • Troubleshoot network issues
  • Communicate with employees to identify problems and advise on solutions
Requirements
  • 2+ years of experience in an IT support role
  • Good understanding of Windows-based client environments, Active Directory, GPO's, and SCCM
  • Practical knowledge of computer hardware and maintenance
  • Basic understanding of TCP/IP, network elements, and services, wireless, and VPN environments
  • Excellent troubleshooting skills, out-of-the-box thinking, and ability to provide workarounds quickly
  • Self-learner, able to learn and adopt new technologies quickly and willing to grow in the IT field
  • Knowledge of MacOS operating systems and JAMF management
  • Experience in Cloud Solutions (Office365, Azure)
What We Offer
  • Global scope and inclusive working environment
  • Constant learning and development opportunities
  • Ability to contribute to common success
  • Active lifestyle and mental well-being
  • Professional and relaxing environment
  • Vibrant working environment
Additional Information

Our global IT team is a dynamic group of talented professionals working together across Infra, Networking, Security, and HR. We are a team of 7700 employees across 19 countries, and we are looking for a proactive Global IT Support Specialist to join our London office and work on-site (home office possible).