Global Client Success Specialist

3 weeks ago

London, Greater London, United Kingdom Equus Software Full time

Equus Software: A Global Leader in Workforce Management Solutions

We are a rapidly growing company recognized by Inc. 5000 as one of the fastest-growing privately held companies in the United States. Our relentless focus on creating innovative global workforce management solutions has helped us become the market leader in our industry.

Our platform interacts with uniquely configured implementation stacks, which are inherently varied and complex. Our customers cover diverse industries, and they rely on Equus Software to train them on deploying our Global Mobility software. We are a product- and customer-focused company, and that comes across in our A-Player Traits, which drive both how we work and who we hire.

About the Role

As an Associate Business Analyst at Equus Software, you will be part of the Global Client Success team. The focus of the role is to provide innovative solutions and solve problems to meet the client's technical requirements, working as a team. You will do this by supporting a team of business and senior business analysts. You will assist the team in providing solutions through the onboarding of the Equus Workforce Solutions, which require ongoing technical configuration, troubleshooting, replication of application issues, testing of system upgrades, as well as keeping current on the most recent application enhancements.

Responsibilities

  • Ability to effectively problem-solve issues to resolution, which will require the ability to partner with your team for additional support when needed.
  • Skilled in organizing client technical information during client meetings by taking meeting minutes/notes, detailing exact technical specifications.
  • Able to perform requirement analysis, configuration, testing, and issue resolution.
  • When requested, participate or assist in the preparation of client webinars, conferences, demos, and other presentations to both clients and internal Equus team.
  • Decipher technical client build document requirements by writing test plans and test cases for quality assurance and user acceptance, including conducting QA testing and reporting results.
  • Gain exposure to Equus products and client projects; both technical and functional, with hands-on assignments.
  • Develops strong working relationships with clients and internal teams.
  • May at times participate in a quarterly live chat rotation with other team members to provide exceptional service to our clients who are requesting online help.
  • Participate in team standups and meetings.
  • Participate in client working sessions.
  • Participate in other Equus internal initiatives.
  • Seek out information about the global mobility industry and software industries and apply that knowledge to day-to-day activities.

Qualifications

  • Bachelor's degree in computer science or a related discipline from an accredited college/university.
  • Analytical and conceptual thinking skills.
  • Efficiently handle data-intensive and time-sensitive tasks.
  • Excellent verbal and written communication, as well as organizational skills to effectively communicate and interact with all levels within the Equus organization.
  • Ability to quickly understand our client needs and technical expectations both verbally and written.
  • Ability to manage multiple priorities and deadlines by demonstrated organizational and time management skills.
  • Strong analytical and detail-oriented skills required.
  • Team player with a positive attitude required.
  • Desired: Technical background with understanding and/or experience in software development and/or web technology.

Technical Skills

  • Required: experience with multiple software and system-based applications; Microsoft Office applications.
  • Advanced excel knowledge, desired but not required.
  • Knowledge and experience using Atlassian products: Confluence and Jira applications, desired but not required.
  • Learned applications: Slack, ClickTime, Kantata, 15five. KnowBe4.
  • Working or basic knowledge: Structured query language writing / SQL Server Management Studio understanding.

Why You Want to Work Here

Learn best practices and become a SME with our technology.

Great people. We only hire the best, which means you're working with the best.

Relaxed and collaborative atmosphere with a casual dress code in the office.

We've been serving clients for over 20 years, and we're growing fast. You'll be part of a team that configures software to deliver quickly and effectively.

Great salary and benefits. We have highly competitive salaries and offer great bonuses for exceptional contributors. We have enterprise-class benefits.

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