Global Client Success Strategist
5 days ago
We are seeking an exceptional Global Client Success Strategist to lead our client success team and drive business growth. As a key member of our organization, you will develop and execute comprehensive client success strategies, ensuring client satisfaction, loyalty, and advocacy.
Main Responsibilities:- Client Success Strategy Development: Design and implement tailored client success strategies to meet the unique needs of clients across various industries and segments.
- Team Leadership: Lead, mentor, and develop a high-performing client success team, fostering a culture of collaboration, innovation, and excellence.
- Cross-Functional Collaboration: Work closely with product, sales, and marketing teams to ensure seamless alignment and effective communication.
- Client Relationship Management: Build and maintain strong relationships with clients, executives, and stakeholders, driving retention and growth through personalized engagement.
About You:
- Proven experience in senior client success or account management roles, with a track record of developing and implementing successful client success strategies.
- Exceptional leadership and people management skills, with the ability to motivate and inspire high-performing teams.
- Strong commercial acumen, with the ability to articulate value and develop commercial strategies for client success initiatives.
- Experience working in fast-paced, dynamic environments, with a focus on driving business growth and customer satisfaction.
What We Offer:
- A competitive salary of £80,000 - £110,000 per annum, depending on experience.
- A comprehensive benefits package, including 25 days' annual leave, enhanced maternity and paternity leave, and a pension scheme.
- Opportunities for professional growth and development, including training, mentorship, and career progression.
- A collaborative and inclusive work environment, with a focus on teamwork, innovation, and continuous learning.
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