Client Success Specialist

4 weeks ago


London, Greater London, United Kingdom Flex Legal Limited Full time

Job Summary

Flex Legal Limited is seeking a highly skilled Client Success Specialist to join our team. As a key player in our customer success journey, you will be responsible for managing and nurturing client relationships across your designated segment.

Key Responsibilities

  • Provide exceptional customer service to clients, ensuring a seamless experience and meeting their business objectives.
  • Build and maintain strong, long-lasting relationships with clients in your segment.
  • Collaborate with internal teams, including Sales, Marketing, Product Development, and Finance, to deliver exceptional customer service.
  • Communicate and share timely market event information to materially impact client interactions.
  • Provide feedback to the team to improve our services based on client needs.
  • Solve problems and make effective decisions that meet our clients' needs while balancing the needs of our talent.

Requirements

  • A qualified or ex-lawyer looking for a career change, or a recruiter with experience working in legal recruitment.
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients and internal teams.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing competing demands.
  • Proactive and able to take initiative for the benefit of the team and/or clients/candidates.
  • Energized by meeting people and building relationships.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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