Customer Claims Advocate

1 week ago


Huntingdon, Cambridgeshire, United Kingdom Busy Bee Recruitment Full time
Job Description:

We are looking for a skilled Claims Handler to join our team in Huntingdon, Cambridgeshire. The successful candidate will be responsible for handling customer claims and providing excellent customer service skills. This is a great opportunity for someone who wants to progress in a contact or call centre environment and has experience of working with customers who have damage to their personal properties.

About the Job:
The Claims Handler role involves working as part of a close-knit team, supporting customers as their case handler and providing regular updates and reassurance throughout the process. You will need to have exceptional customer service skills and be able to work in a contact centre environment. You will also be responsible for dealing with any customer complaints and explaining relevant policies to customers. The successful candidate will receive a competitive salary: £25,000 - £30,000 per annum (dependent on experience), plus benefits including 20 days annual leave, 7% employer pension contribution, annual personal review, seasonal flu jabs, employee assistance programme, wide range of development and training opportunities, team building events, income protection scheme and more. Working hours will be between 8am & 6pm, shift one 8am – 4.30pm and shift two 9.30am – 6pm (mixture of both). Duties include answering inbound customer service calls, dealing with inbound email claims, advising customers on the best way to process their claims following internal processes, updating the database with relevant notes and transcription of calls, monitoring a claim and providing customer updates via email and telephone, dealing with any customer complaints and explaining about relevant policy.

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