Service Delivery Expert
1 day ago
We're a dynamic company that provides bespoke accident claims and mobility services for motorists. Our expertise spans the UK, Ireland, and Spain, making us a trusted partner for some of the UK's best-known motor insurers and motoring brands.
Job Role
As a Customer Service Agent at Auxillis, you'll be responsible for managing multiple tasks, including resolving customer queries, administering accounts, and overseeing vehicle movements. You'll work closely with colleagues to achieve branch goals and provide exceptional customer service.
Key Responsibilities
- Resolve customer queries and concerns in a timely and professional manner.
- Administer customer accounts, including updates and amendments.
- Oversee vehicle movements in and out of branch, ensuring efficient logistics.
Requirements
To succeed in this role, you'll need:
- Excellent communication and interpersonal skills.
- Strong administration abilities, including data entry and record-keeping.
- A calm, 'can-do' attitude and ability to work under pressure.
- A Full UK or EU Driving Licence.
Benefits and Rewards
- A competitive basic salary of £26,149 per annum, plus a quarterly bonus scheme up to £1,307 per annum.
- Generous holiday entitlement, including 24 days annual leave rising to 26 days with service, plus bank holidays.
- Free life assurance and well-being services, including 24/7 GP access, mental health support, and physiotherapy.
- Exclusive employee vehicle-leasing schemes and a pension scheme.
- Access to our Benefits App, offering unlimited retailer discounts and cashback.
About Auxillis Culture
We're a values-driven company that prioritises teamwork, innovation, and customer satisfaction. If you share our values and are passionate about delivering exceptional customer service, we'd love to hear from you.
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