Claims Handler

1 week ago

Huntingdon, United Kingdom 1st Choice Staff Recruitment Full time

Our client based in Huntingdon is looking for a Claims Handler to join their brilliant team.  This would suit someone with telephone customer service experience, who knows how to demonstrate empathy and understanding to the caller.  We are looking for 3 people, so get applying

You will be office based, 9.45am to 6pm, working for a UK-wide business which supports people in time of need, therefore diplomacy, tact and excellent listening skills are required.  The company invests heavily in training in the first 6 months of the role, so you will be as educated as possible to be able to handle the type of calls incoming. 

Responsibilities will include:

Dealing with people of all parties through the claim process
Take incoming calls from customers, engaging with them in an interested and understanding tone Giving educated, prompt, accurate advice (from training given)
General administration of claims on a daily basis
Achieve call targets and focus on career development. 
Prioritising and organising your workload to ensure deadlines are met.
Proactively reviewing claims to ensure continued progression and following up with relevant parties.
Investigate and understand customer queries, forwarding to the correct department for resolution.
Diarising external requests to help complete the request.
Taking ownership of your own caseload, managing the claim from beginning to end, using diary system to review progression.
Manage the collection and processing of payments.
To be suitable for the role, you must have:

Good computer skills (Word, Excel, Outlook)
Flexibility to deal with all types of calls.
Experience of telephone customer service is essential.
Empathy and understanding, able to forge a good relationship with customers in order to give them a good solution.
Keep calm under pressure, able to retain a positive attitude.

Please note: You will need to complete a DBS check and a credit check as part of the offer process, should you be successful. 

Contact for more information and apply today

Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we’re sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck

1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business

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