IT Service Desk Analyst

3 days ago


Huntingdon, Cambridgeshire, United Kingdom NEC Software Solutions Full time

We are recruiting for a Customer Experience Advocate to join our team at NEC Software Solutions. This exciting role involves working closely with customers to understand their needs and provide personalized support.

The estimated annual salary for this position is around £35,000 - £45,000, depending on experience.

This is a great opportunity to utilize your technical expertise and excellent communication skills to deliver exceptional customer experiences.

Key Responsibilities:

The successful candidate will be responsible for:

  • Responding to customer inquiries and resolving issues in a timely and professional manner
  • Collaborating with internal teams to develop and implement process improvements
  • Providing training and guidance to colleagues on software applications and best practices
  • Maintaining accurate records of customer interactions and updates
  • Contributing to knowledge base development and enhancement

Requirements:

To succeed in this role, you will need:

  • Strong technical skills, particularly in software application support and troubleshooting
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively as part of a team
  • Strong analytical and problem-solving skills
  • Knowledge of SQL (PL/SQL preferred) and Oracle systems

Why Work with Us:

NEC Software Solutions offers a dynamic and supportive work environment, along with a range of benefits, including:

  • Competitive salary package
  • Opportunities for professional growth and development
  • Flexible working arrangements
  • Recognition and reward for outstanding performance

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.



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