Customer Experience Advocate

3 days ago


Huntingdon, Cambridgeshire, United Kingdom NEC Software Solutions Full time

We have an exciting opportunity for an IT Service Desk Analyst to join our team at NEC Software Solutions. This role involves managing and resolving customer incidents efficiently, ensuring exceptional customer experiences.

The estimated annual salary for this position is approximately £32,000 - £42,000, depending on experience.

This is a fantastic chance to utilize your technical skills and excellent communication abilities to deliver top-notch customer support.

Key Responsibilities:

The successful candidate will be responsible for:

  • Responding to customer inquiries and resolving issues in a timely and professional manner
  • Managing incident tickets and escalating complex issues to senior analysts when necessary
  • Maintaining accurate records of customer interactions and updates
  • Collaborating with internal teams to resolve issues and improve overall customer satisfaction
  • Developing and maintaining knowledge base articles to enhance customer self-service capabilities

Requirements:

To succeed in this role, you will need:

  • Strong technical skills, particularly in software application support and troubleshooting
  • Excellent communication and interpersonal skills
  • Ability to prioritize tasks and manage multiple customer requests simultaneously
  • Strong analytical and problem-solving skills
  • Knowledge of SQL (PL/SQL preferred) and Oracle systems

What We Offer:

NEC Software Solutions provides a comprehensive benefits package, including:

  • Competitive salary and bonus structure
  • Opportunities for professional growth and development
  • Flexible working arrangements
  • Recognition and reward for outstanding performance

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.



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