Customer Experience Team Member

3 days ago


Huntingdon, Cambridgeshire, United Kingdom City Group Recruitment Full time

Job Description

This is a fantastic opportunity to join City Group Recruitment as a Customer Service Advisor in our Huntingdon-based office. We are seeking an experienced individual who can provide exceptional customer service while managing administrative tasks.

Key Tasks
  1. Provide customer service via phone, email, and chat, responding to customer inquiries and resolving issues promptly.
  2. Manage customer accounts, processing requests and maintaining accurate records.
  3. Collaborate with the team to improve customer service processes, ensuring seamless service delivery.
  4. Perform administrative tasks, including data entry, filing, and record-keeping, with attention to detail and accuracy.
Desirable Skills
  • Previous experience in customer service or a related field, with a proven track record of delivering excellent customer service.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Ability to work independently and as part of a team, with a flexible approach to meet changing priorities.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), with experience in using software applications to enhance productivity.

Estimated Salary: £26,000 - £28,000 per annum, based on experience. We offer a competitive salary, opportunities for career growth, and a supportive work environment.



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