Customer Experience Team Member
3 days ago
Job Description
This is a fantastic opportunity to join City Group Recruitment as a Customer Service Advisor in our Huntingdon-based office. We are seeking an experienced individual who can provide exceptional customer service while managing administrative tasks.
Key Tasks- Provide customer service via phone, email, and chat, responding to customer inquiries and resolving issues promptly.
- Manage customer accounts, processing requests and maintaining accurate records.
- Collaborate with the team to improve customer service processes, ensuring seamless service delivery.
- Perform administrative tasks, including data entry, filing, and record-keeping, with attention to detail and accuracy.
- Previous experience in customer service or a related field, with a proven track record of delivering excellent customer service.
- Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Ability to work independently and as part of a team, with a flexible approach to meet changing priorities.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), with experience in using software applications to enhance productivity.
Estimated Salary: £26,000 - £28,000 per annum, based on experience. We offer a competitive salary, opportunities for career growth, and a supportive work environment.
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