Customer Service Advocate

1 week ago


Huntingdon, Cambridgeshire, United Kingdom NEC Software Solutions Full time

We're seeking an experienced Technical Assistance Expert to join our team at NEC Software Solutions. As an IT Support Specialist, you'll be responsible for providing expert technical assistance to our customers, ensuring they receive the highest level of service possible.

Your primary responsibilities will include analysing and resolving customer queries/problems, managing incidents, and updating customer information systems. You'll also need to share information with team members on key trends and new issues, responding quickly to requests for assistance.

Key qualifications for this role include software application support, good general knowledge of Information Technology, working knowledge of SQL (PL/SQL preferred), and good knowledge of general Oracle systems. You'll also need to have excellent communication skills, particularly with customer representatives in writing and verbally.

We offer a competitive salary range of £35,000 - £45,000 per year, plus a comprehensive benefits package including 25 days paid holiday, 4 x basic salary life assurance cover, a Group Pension Plan, and flexible benefits. If you're a motivated and enthusiastic individual with a passion for delivering exceptional customer experiences, we'd love to hear from you



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