Service Desk Consultant
2 weeks ago
Come join us and make a difference in the worldDiscover more at www.Necsws.ComJob DescriptionThe primary purpose of the role is to analyse and resolve queries/problems that are raised by customers of Origin Software.Key Duties & ResponsibilitiesDuties will be:To provide the highest level of customer assistance giving advice and guidance on all issues, dealt with in accordance with the Support Code of Practice and Maintenance contracts.
Measured through productivity, closure rates and customer satisfactionManage assigned Incidents effectively and efficiently in accordance with Support processes and proceduresKeep customer information systems (Jira Service Desk) up to date with all incidents and any other relevant customer contact activityShare information with other team members on key trends and new issues, responding quickly to requests for assistanceProvide regular updates to knowledgebase ensuring information gathered is relevant and informativeReview functionality changes to the product proposed by the product management and delivery departmentsQualificationsSoftware application supportGood general knowledge of Information TechnologyWorking knowledge of SQL (PL/SQL preferred)Good knowledge of general Oracle systems, training will be provided on the specific systems being used although an understanding of Oracle support would be beneficialAbility to prioritise and manage work in a customer focused environment, working to stringent SLA'sAbility to work with others as part of a teamExcellent communication skills particularly with customer representatives in writing and verballyAbility to both shape, enhance and follow standard proceduresA good understanding of ITIL and applying this framework to the working environmentAdditional InformationWe are proud of the benefits we offer employees of NEC Software Solutions25 days paid holiday with the option to buy/ sell4 x basic salary life assurance cover (with the option to increase cover at an additional cost)A Group Pension PlanA selection of flexible benefits to suit your individual needsCandidates must be able to demonstrate a pre-existing right to work and travel within the UK.
Documentary evidence will be required.All offers are subject to satisfactory vetting and reference checks.NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.
-
Service Desk Engineer
3 days ago
Huntingdon, United Kingdom Understanding Recruitment Full timeService Desk Engineer Are you a Service Desk Engineer looking for your next exciting opportunity? A brand-new position has arisen for a Service Desk Engineer to join a leading manage service provider in Cambridge where you will be providing Microsoft based support across their wide range of clients. As the Service Desk Engineer, you will be expected to...
-
Service Desk Engineer
2 days ago
Huntingdon, United Kingdom Understanding Recruitment Full timeService Desk Engineer If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.Are you a Service Desk Engineer looking for your next exciting opportunity?A brand-new position has arisen for a Service Desk Engineer to join a leading manage service provider in Cambridge where you will...
-
Service Desk Consultant
1 week ago
Huntingdon, United Kingdom Nec Software Solutions Full timeCome join us and make a difference in the world!Discover more at www.necsws.com Job Description The primary purpose of the role is to analyse and resolve queries/problems that are raised by customers of Origin Software.Key Duties & Responsibilities Duties will be: To provide the highest level of customer assistance giving advice and guidance on all issues,...
-
Service Desk Consultant
2 weeks ago
Huntingdon, United Kingdom Nec Software Solutions Full timeCompany Description Come join us and make a difference in the world!Discover more at www.necsws.com Job Description The primary purpose of the role is to analyse and resolve queries/problems that are raised by customers of Origin Software.Key Duties & Responsibilities Duties will be: To provide the highest level of customer assistance giving advice and...
-
Service Desk Expert
1 month ago
Huntingdon, Cambridgeshire, United Kingdom NEC Software Solutions Full timeKey ResponsibilitiesAs a Service Desk Consultant, you will be responsible for analysing and resolving customer queries and issues in a timely and efficient manner.Core DutiesProvide high-quality customer assistance and guidance on all issues, adhering to the Support Code of Practice and Maintenance contracts.Effectively manage assigned incidents, ensuring...
-
Service Desk Consultant
2 months ago
Huntingdon, United Kingdom NECSWS Full timeJob DescriptionThe primary purpose of the role is to analyse and resolve queries/problems that are raised by customers of Origin Software.Key Duties & ResponsibilitiesDuties will be:To provide the highest level of customer assistance giving advice and guidance on all issues, dealt with in accordance with the Support Code of Practice and Maintenance...
-
Service Desk Consultant
2 months ago
Huntingdon, United Kingdom NEC Software Solutions Full timeCompany DescriptionCome join us and make a difference in the world!Discover more at www.necsws.comJob DescriptionThe primary purpose of the role is to analyse and resolve queries/problems that are raised by customers of Origin Software.Key Duties & ResponsibilitiesDuties will be:To provide the highest level of customer assistance giving advice and guidance...
-
Service Desk Consultant
1 month ago
Huntingdon, United Kingdom NEC Software Solutions Full timeCome join us and make a difference in the world!Discover more at www.necsws.comJob DescriptionThe primary purpose of the role is to analyse and resolve queries/problems that are raised by customers of Origin Software.Key Duties & ResponsibilitiesDuties will be:To provide the highest level of customer assistance giving advice and guidance on all issues, dealt...
-
Service Desk Consultant
1 month ago
Huntingdon, United Kingdom NEC Software Solutions Full timeCome join us and make a difference in the world!Discover more at www.necsws.comJob DescriptionThe primary purpose of the role is to analyse and resolve queries/problems that are raised by customers of Origin Software.Key Duties & ResponsibilitiesDuties will be:To provide the highest level of customer assistance giving advice and guidance on all issues, dealt...
-
Service Desk Consultant
1 month ago
Huntingdon, United Kingdom NEC Software Solutions Full timeCome join us and make a difference in the world!Discover more at www.necsws.comJob DescriptionThe primary purpose of the role is to analyse and resolve queries/problems that are raised by customers of Origin Software.Key Duties & ResponsibilitiesDuties will be:To provide the highest level of customer assistance giving advice and guidance on all issues, dealt...
-
Service Desk Consultant
1 month ago
Huntingdon, United Kingdom NEC Software Solutions Full timeCome join us and make a difference in the world! Discover more at Job Description The primary purpose of the role is to analyse and resolve queries/problems that are raised by customers of Origin Software. Key Duties & Responsibilities Duties will be: To provide the highest level of customer assistance giving advice and guidance on all issues, dealt with...
-
Service Desk Consultant
1 month ago
Huntingdon, United Kingdom NEC Software Solutions Full timeCome join us and make a difference in the world! Discover more at Job Description The primary purpose of the role is to analyse and resolve queries/problems that are raised by customers of Origin Software. Key Duties & Responsibilities Duties will be: To provide the highest level of customer assistance giving advice and guidance on all...
-
IT Service Desk Specialist
4 weeks ago
Huntingdon, Cambridgeshire, United Kingdom NEC Software Solutions Full timeAbout the RoleAs an IT Service Desk Specialist, you will be responsible for providing high-quality technical support to our customers, ensuring that their queries are resolved efficiently and effectively.You will work closely with our development team to identify and resolve issues, and provide training and guidance to customers on how to use our products.
-
Service Desk Admin
3 weeks ago
Huntingdon, United Kingdom Nec Software Solutions Full timeThe primary purpose of the role is to analyse and resolve queries/problems that are raised by customers of Origin Software.To provide the highest level of customer assistance giving advice and guidance on all issues, dealt with in accordance with the Support Code of Practice and Maintenance contracts.Manage assigned Incidents effectively and efficiently in...
-
Support Desk Administrator
1 day ago
Huntingdon, United Kingdom Resourcing Group Full timeSupport Desk Administrator St Ives, Cambridgeshire £23,500 per annum Resourcing Group have an exciting opportunity to join a company who are the nationwide supplier of facilities maintenance services with over 34 years' experience delivering M&E building services maintenance to the corporate Job Description My client is looking for a responsible Support...
-
Recruitment Consultant
7 months ago
Huntingdon, United Kingdom Point Professional Recruitment Ltd Full time**About Us**: At Point, we're not just in the business of recruitment; we're in the business of changing lives and helping local businesses thrive. For almost 35 years we have been at the forefront of the recruitment industry in the Huntingdonshire area and have a reputation and brand which has stood the test of time. Our team of dedicated professionals...
-
? [3 Days Left] Senior Recruitment Consultant
2 weeks ago
Huntingdon, United Kingdom Invenio Global Full timeInvenio Global Search is hiring We are looking for Senior Recruitment Consultants from the United Kingdom to join our Grand Cayman office (relocation is required) .We have three offices globally: Grand Cayman, Singapore, and India, soon to be Delaware.You must be currently in an agency recruiting role not in house or talent acquisition due to the nature of...
-
Defence Digital
6 months ago
Huntingdon, United Kingdom Ministry of Defence Full time**Details**: **Reference number**: - 301304**Salary**: - £27,080- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Executive Officer**Contract type**: - Permanent**Business area**: - MOD - Strategic Command**Type of role**: - Information Technology**Working pattern**: - Flexible working, Full-time, Job share,...
-
Hotel Apprenticeship
6 months ago
Huntingdon, United Kingdom Marriott International, Inc Full time**Job Number** 23203669 **Job Category** Administrative **Location** Delta Hotels Huntingdon, Kingfisher Way, Huntingdon, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Position: Front Desk Apprenticeship - Full Time** **Location: Huntingdon** **About Us**: We...
-
IT Service Desk Analyst
3 days ago
Huntingdon, Cambridgeshire, United Kingdom NEC Software Solutions Full timeWe are recruiting for a Customer Experience Advocate to join our team at NEC Software Solutions. This exciting role involves working closely with customers to understand their needs and provide personalized support.The estimated annual salary for this position is around £35,000 - £45,000, depending on experience.This is a great opportunity to utilize your...