Service Desk Consultant
2 months ago
Come join us and make a difference in the world
Discover more at www.necsws.com
Job Description
The primary purpose of the role is to analyse and resolve queries/problems that are raised by customers of Origin Software.
Key Duties & Responsibilities
Duties will be:
- To provide the highest level of customer assistance giving advice and guidance on all issues, dealt with in accordance with the Support Code of Practice and Maintenance contracts. Measured through productivity, closure rates and customer satisfaction
- Manage assigned Incidents effectively and efficiently in accordance with Support processes and procedures
- Keep customer information systems (Jira Service Desk) up to date with all incidents and any other relevant customer contact activity
- Share information with other team members on key trends and new issues, responding quickly to requests for assistance
- Provide regular updates to knowledgebase ensuring information gathered is relevant and informative
- Review functionality changes to the product proposed by the product management and delivery departments
Qualifications
- Software application support
- Good general knowledge of Information Technology
- Working knowledge of SQL (PL/SQL preferred)
- Good knowledge of general Oracle systems, training will be provided on the specific systems being used although an understanding of Oracle support would be beneficial
- Ability to prioritise and manage work in a customer focused environment, working to stringent SLA’s
- Ability to work with others as part of a team
- Excellent communication skills particularly with customer representatives in writing and verbally
- Ability to both shape, enhance and follow standard procedures
- A good understanding of ITIL and applying this framework to the working environment
Additional Information
We are proud of the benefits we offer employees of NEC Software Solutions
- 25 days paid holiday with the option to buy/ sell
- 4 x basic salary life assurance cover (with the option to increase cover at an additional cost)
- A Group Pension Plan
- A selection of flexible benefits to suit your individual needs
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
All offers are subject to satisfactory vetting and reference checks.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.
-
Service Desk Engineer
1 month ago
Huntingdon, United Kingdom Understanding Recruitment Full timeService Desk Engineer Are you a Service Desk Engineer looking for your next exciting opportunity? A brand-new position has arisen for a Service Desk Engineer to join a leading manage service provider in Cambridge where you will be providing Microsoft based support across their wide range of clients. As the Service Desk Engineer, you will be expected to...
-
Service Desk Engineer
1 month ago
Huntingdon, United Kingdom Understanding Recruitment Full timeService Desk Engineer If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.Are you a Service Desk Engineer looking for your next exciting opportunity?A brand-new position has arisen for a Service Desk Engineer to join a leading manage service provider in Cambridge where you will...
-
Service Desk Analyst
3 weeks ago
Huntingdon, United Kingdom Apache Associates Full time**Service Desk Analyst - 1st Line Support - St Ives - Cambridgeshire - to £28k - Hybrid working, some days from home** Our MSP client is looking for a Service Desk Analyst - 1st Line Support Analyst to join their expanding team to provide Technical IT Support to both internal and external customers. You will be responsible for: - Providing internal...
-
Service Desk Consultant
3 weeks ago
Huntingdon, United Kingdom Nec Software Solutions Full timeCome join us and make a difference in the world! Discover more at Job Description The primary purpose of the role is to analyse and resolve queries/problems that are raised by customers of Origin Software. Key Duties & Responsibilities Duties will be: To provide the highest level of customer assistance giving advice and guidance on all issues, dealt with...
-
Service Desk Consultant
2 months ago
Huntingdon, United Kingdom NEC Software Solutions Full timeCome join us and make a difference in the world! Discover more at Job Description The primary purpose of the role is to analyse and resolve queries/problems that are raised by customers of Origin Software. Key Duties & Responsibilities Duties will be: To provide the highest level of customer assistance giving advice and guidance on all issues, dealt with...
-
Service Desk Consultant
2 months ago
Huntingdon, United Kingdom NEC Software Solutions Full timeCome join us and make a difference in the world! Discover more at Job Description The primary purpose of the role is to analyse and resolve queries/problems that are raised by customers of Origin Software. Key Duties & Responsibilities Duties will be: To provide the highest level of customer assistance giving advice and guidance on all...
-
Service Desk Consultant
2 months ago
Huntingdon, United Kingdom NEC Software Solutions Full timeCome join us and make a difference in the world!Discover more at www.necsws.comJob DescriptionThe primary purpose of the role is to analyse and resolve queries/problems that are raised by customers of Origin Software.Key Duties & ResponsibilitiesDuties will be:To provide the highest level of customer assistance giving advice and guidance on all issues, dealt...
-
Support Desk Administrator
4 weeks ago
Huntingdon, United Kingdom Resourcing Group Full timeSupport Desk Administrator St Ives, Cambridgeshire £23,500 per annum Resourcing Group have an exciting opportunity to join a company who are the nationwide supplier of facilities maintenance services with over 34 years' experience delivering M&E building services maintenance to the corporate Job Description My client is looking for a responsible Support...
-
Recruitment Consultant
2 weeks ago
Huntingdon, United Kingdom Impellam Full time**ABOUT THE ROLE** **Medacs Global Group (MGG) is currently recruiting for a Recruitment Consultant to be based from our Huntingdon, Cambridgeshire offices** You will be running a profitable desk and achieving Medacs Social Care's business objectives through successfully getting the right people in to the right jobs and building closer long term client...
-
Front Desk Support Specialist
3 weeks ago
Huntingdon, Cambridgeshire, United Kingdom Pacomarine Limited Full timeWe're seeking a dedicated Front Desk Support Specialist to join our Diagnostic Imaging Department team.As a key player in maintaining the highest standards of administrative, clerical, and computer processes, you will be the welcoming face and first point of contact for patients entering the department.The ideal candidate will have experience working in a...
-
IT Service Desk Specialist
4 weeks ago
Huntingdon, Cambridgeshire, United Kingdom NEC Software Solutions Full timeAbout NEC Software SolutionsWe are a leading provider of software solutions, dedicated to delivering exceptional products and services to our customers. Our team is passionate about innovation and excellence, and we are committed to creating a positive and supportive work environment.Job DescriptionAs a Customer Support Analyst at NEC Software Solutions, you...
-
1st Line Support Analyst
2 weeks ago
Huntingdon, United Kingdom 3Sixty Resourcing Ltd Full time**1st Line Support Analyst (Remote working) Huntingdon Up to £23,000 P.A (DOE) Full Time, Permanent Excellent Career Prospects!** Our award-winning client is a Leading IT provider based near Huntingdon who has supported thousands of clients across the UK, Europe and US. They pride themselves on being a trusted partner who really care about providing...
-
Service Delivery and Practice Management Support
2 weeks ago
Huntingdon, United Kingdom Defence Digital Full time**About us**: Are you ready to work in one of the most interesting cyber security environments and share your experience to support national security? The Cyber Defence & Risk (CyDR) team plays an integral role in protecting the UK against external and internal cyber security threats to ensure that our Armed Forces have the strong cyber defences they need....
-
Business Support Officer
7 months ago
Huntingdon, United Kingdom Service Care Full time**Business Support Officer** Service care Solution are currently recruiting for a Business Support Officer in Huntingdon, Cambridgeshire **Main Responsibilities** *** As a Business Support Officer, some of your responsibilities will be: *** - To perform administration duties to support their Fostering Panel mainly but to work across the service as...
-
Customer Service Advisor
7 months ago
Huntingdon, United Kingdom Westland Horticulture Ltd Full time**Job Title Customer Service Advisor** **Located in Alconbury Hill, Huntingdon** **Full-time or part-time hours will be considered** **Responsibilities will include**: - Accurately and efficiently resolving customer queries in a courteous and professional manner. - Be a customer advocate and always have the customers best interests at heart. Strive to...
-
Implementation Consultant
2 weeks ago
Huntingdon, United Kingdom Wallace Hind Selection Full timeWe are a team of dedicated professionals; we focus on advising and supporting our clients so they can get on with what they do best. We are currently looking for an Implementation Consultant or Systems Consultant to be based at our Northamptonshire headoffice. **BASIC SALARY**: £60,000 - £70,000 per annum **BENEFITS**: - 23 days holiday + stats, -...
-
Nhs First Response Admin
3 weeks ago
Huntingdon, United Kingdom Service Care Full timeService Care Solutions are currently recruiting for a temporary Band 3 First Response Admin on a 12 week temporary agency contact, however there could be possible extension if successful in this position. This role will be based in the Huntingdon, Cambridgeshire area. **Hours** 37.5 hours per week (Mon - Fri) **Rate** PAYE Rate - £10.28 Limited Rate -...
-
Nhs Admin
3 weeks ago
Huntingdon, United Kingdom Service Care Full timeService Care Solutions are currently recruiting for a temporary Band 3 Administrators on a short term temporary agency contract. This roles will be based in the Huntingdon area. **Hours** 37.5 hours per week (Mon - Fri) **Rate** PAYE Rate - £10.28 Limited Rate - £12.50 paid weekly via an umbrella company. **Main Duties** To undergo administrative...
-
HR Consultant
7 months ago
Huntingdon, United Kingdom Education Personnel Management Ltd (EPM) Full timeAre you a dedicated HR professional with a passion for shaping the future of education? Do you thrive in a dynamic environment, supporting educational institutions? EPM** **is seeking a proactive and experienced Field-Based HR Consultant to join our specialised team, focusing on the education sector based out of Sheffield, Manchester, or York. This role is...
-
HR Consultant
7 months ago
Huntingdon, United Kingdom Education Personnel Management Ltd Full time**Company Description**: Are you a dedicated HR professional with a passion for shaping the future of education? Do you thrive in a dynamic environment, supporting educational institutions? EPM** **is seeking a proactive and experienced Field-Based HR Consultant to join our specialised team, focusing on the education sector based out of Sheffield,...