Service Desk Analyst
3 days ago
**Service Desk Analyst - 1st Line Support - St Ives - Cambridgeshire - to £28k - Hybrid working, some days from home**
Our MSP client is looking for a Service Desk Analyst - 1st Line Support Analyst to join their expanding team to provide Technical IT Support to both internal and external customers.
You will be responsible for:
- Providing internal technical support for our clients systems including server, desktop and networking infrastructure.
- To complete PC Builds, Installation of Operating Systems and peripherals for internal and external customers
- To record all calls to ensure accurate information about the client’s systems is maintained and available to other support personnel and account managers.
- Escalate issues in line with guidance.
- To have a flexible approach and attitude.
It is expected that you will have at least 12 - 18 months experience working as a Service Desk Analyst in a dynamic environment working with VM Ware / Hyper-V, O365, Firewalls, Networking, Windows, Exchange etc.
**Hybrid role with some working from home
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