IT Service Desk Specialist
3 days ago
We are a leading provider of software solutions, dedicated to delivering exceptional products and services to our customers. Our team is passionate about innovation and excellence, and we are committed to creating a positive and supportive work environment.
Job DescriptionAs a Customer Support Analyst at NEC Software Solutions, you will be responsible for providing technical support to our clients and resolving technical issues in a timely and efficient manner. This is an exciting opportunity to join our dynamic team and contribute to the success of our business.
Key Responsibilities- To provide technical support to customers via phone, email, and chat.
- To troubleshoot and resolve technical issues in a timely and efficient manner.
- To maintain accurate records of customer interactions and update relevant systems as necessary.
- To collaborate with other team members to share knowledge and best practices.
- Bachelor's degree in Computer Science or related field.
- At least 2 years of experience in customer support or technical assistance.
- Excellent communication and problem-solving skills.
- Ability to work effectively in a team environment.
We offer a comprehensive benefits package, including 25 days' paid holiday, life assurance cover, and a group pension plan. The estimated salary for this role is £25,000 - £35,000 per annum, depending on experience.
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