IT Service Desk Specialist

3 days ago


Huntingdon, Cambridgeshire, United Kingdom NEC Software Solutions Full time
About NEC Software Solutions

We are a leading provider of software solutions, dedicated to delivering exceptional products and services to our customers. Our team is passionate about innovation and excellence, and we are committed to creating a positive and supportive work environment.

Job Description

As a Customer Support Analyst at NEC Software Solutions, you will be responsible for providing technical support to our clients and resolving technical issues in a timely and efficient manner. This is an exciting opportunity to join our dynamic team and contribute to the success of our business.

Key Responsibilities
  • To provide technical support to customers via phone, email, and chat.
  • To troubleshoot and resolve technical issues in a timely and efficient manner.
  • To maintain accurate records of customer interactions and update relevant systems as necessary.
  • To collaborate with other team members to share knowledge and best practices.
Requirements
  • Bachelor's degree in Computer Science or related field.
  • At least 2 years of experience in customer support or technical assistance.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a team environment.
Benefits

We offer a comprehensive benefits package, including 25 days' paid holiday, life assurance cover, and a group pension plan. The estimated salary for this role is £25,000 - £35,000 per annum, depending on experience.



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