Service Desk Consultant

3 weeks ago


Huntingdon, United Kingdom Nec Software Solutions Full time

Company Description Come join us and make a difference in the world
Discover more at  www.necsws.com Job Description The primary purpose of the role is to analyse and resolve queries/problems that are raised by customers of Origin Software.
Key Duties & Responsibilities Duties will be: To provide the highest level of customer assistance giving advice and guidance on all issues, dealt with in accordance with the Support Code of Practice and Maintenance contracts.
Measured through productivity, closure rates and customer satisfaction Manage assigned Incidents effectively and efficiently in accordance with Support processes and procedures Keep customer information systems (Jira Service Desk) up to date with all incidents and any other relevant customer contact activity Share information with other team members on key trends and new issues, responding quickly to requests for assistance Provide regular updates to knowledgebase ensuring information gathered is relevant and informative Review functionality changes to the product proposed by the product management and delivery departments Qualifications Software application support Good general knowledge of Information Technology Working knowledge of SQL (PL/SQL preferred) Good knowledge of general Oracle systems, training will be provided on the specific systems being used although an understanding of Oracle support would be beneficial Ability to prioritise and manage work in a customer focused environment, working to stringent SLA's Ability to work with others as part of a team Excellent communication skills particularly with customer representatives in writing and verbally Ability to both shape, enhance and follow standard procedures A good understanding of ITIL and applying this framework to the working environment Additional Information We are proud of the benefits we offer employees of NEC Software Solutions  25 days paid holiday with the option to buy/ sell  4 x basic salary life assurance cover  (with the option to increase cover at an additional cost) A Group Pension Plan  A selection of flexible benefits to suit your individual needs  Candidates must be able to demonstrate a pre-existing right to work and travel within the UK.
Documentary evidence will be required.
All offers are subject to satisfactory vetting and reference checks.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.


  • Service Desk Engineer

    2 weeks ago


    Huntingdon, United Kingdom Understanding Recruitment Full time

    Service Desk Engineer Are you a Service Desk Engineer looking for your next exciting opportunity? A brand-new position has arisen for a Service Desk Engineer to join a leading manage service provider in Cambridge where you will be providing Microsoft based support across their wide range of clients. As the Service Desk Engineer, you will be expected to...

  • Service Desk Engineer

    2 weeks ago


    Huntingdon, United Kingdom Understanding Recruitment Full time

    Service Desk Engineer If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.Are you a Service Desk Engineer looking for your next exciting opportunity?A brand-new position has arisen for a Service Desk Engineer to join a leading manage service provider in Cambridge where you will...


  • Huntingdon, United Kingdom Nec Software Solutions Full time

    Come join us and make a difference in the world!Discover more at www.Necsws.ComJob DescriptionThe primary purpose of the role is to analyse and resolve queries/problems that are raised by customers of Origin Software.Key Duties & ResponsibilitiesDuties will be:To provide the highest level of customer assistance giving advice and guidance on all issues, dealt...


  • Huntingdon, United Kingdom Nec Software Solutions Full time

    Come join us and make a difference in the world!Discover more at www.necsws.com Job Description The primary purpose of the role is to analyse and resolve queries/problems that are raised by customers of Origin Software.Key Duties & Responsibilities Duties will be: To provide the highest level of customer assistance giving advice and guidance on all issues,...


  • Huntingdon, United Kingdom Nec Software Solutions Full time

    Come join us and make a difference in the world! Discover more at Job Description The primary purpose of the role is to analyse and resolve queries/problems that are raised by customers of Origin Software. Key Duties & Responsibilities Duties will be: To provide the highest level of customer assistance giving advice and guidance on all issues, dealt with...


  • Huntingdon, United Kingdom NEC Software Solutions Full time

    Come join us and make a difference in the world!Discover more at www.necsws.comJob DescriptionThe primary purpose of the role is to analyse and resolve queries/problems that are raised by customers of Origin Software.Key Duties & ResponsibilitiesDuties will be:To provide the highest level of customer assistance giving advice and guidance on all issues, dealt...


  • Huntingdon, United Kingdom NEC Software Solutions Full time

    Come join us and make a difference in the world! Discover more at Job Description The primary purpose of the role is to analyse and resolve queries/problems that are raised by customers of Origin Software. Key Duties & Responsibilities Duties will be: To provide the highest level of customer assistance giving advice and guidance on all...


  • Huntingdon, United Kingdom NEC Software Solutions Full time

    Come join us and make a difference in the world!Discover more at www.necsws.comJob DescriptionThe primary purpose of the role is to analyse and resolve queries/problems that are raised by customers of Origin Software.Key Duties & ResponsibilitiesDuties will be:To provide the highest level of customer assistance giving advice and guidance on all issues, dealt...


  • Huntingdon, United Kingdom NEC Software Solutions Full time

    Come join us and make a difference in the world!Discover more at www.necsws.comJob DescriptionThe primary purpose of the role is to analyse and resolve queries/problems that are raised by customers of Origin Software.Key Duties & ResponsibilitiesDuties will be:To provide the highest level of customer assistance giving advice and guidance on all issues, dealt...


  • Huntingdon, United Kingdom NEC Software Solutions Full time

    Come join us and make a difference in the world! Discover more at Job Description The primary purpose of the role is to analyse and resolve queries/problems that are raised by customers of Origin Software. Key Duties & Responsibilities Duties will be: To provide the highest level of customer assistance giving advice and guidance on all issues, dealt with...


  • Huntingdon, Cambridgeshire, United Kingdom NEC Software Solutions Full time

    About the RoleAs an IT Service Desk Specialist, you will be responsible for providing high-quality technical support to our customers, ensuring that their queries are resolved efficiently and effectively.You will work closely with our development team to identify and resolve issues, and provide training and guidance to customers on how to use our products.

  • Service Desk Admin

    4 weeks ago


    Huntingdon, United Kingdom Nec Software Solutions Full time

    The primary purpose of the role is to analyse and resolve queries/problems that are raised by customers of Origin Software.To provide the highest level of customer assistance giving advice and guidance on all issues, dealt with in accordance with the Support Code of Practice and Maintenance contracts.Manage assigned Incidents effectively and efficiently in...


  • Huntingdon, United Kingdom Resourcing Group Full time

    Support Desk Administrator St Ives, Cambridgeshire £23,500 per annum Resourcing Group have an exciting opportunity to join a company who are the nationwide supplier of facilities maintenance services with over 34 years' experience delivering M&E building services maintenance to the corporate Job Description My client is looking for a responsible Support...

  • Recruitment Consultant

    7 months ago


    Huntingdon, United Kingdom Point Professional Recruitment Ltd Full time

    **About Us**: At Point, we're not just in the business of recruitment; we're in the business of changing lives and helping local businesses thrive. For almost 35 years we have been at the forefront of the recruitment industry in the Huntingdonshire area and have a reputation and brand which has stood the test of time. Our team of dedicated professionals...


  • Huntingdon, United Kingdom Invenio Global Full time

    Invenio Global Search is hiring We are looking for Senior Recruitment Consultants from the United Kingdom to join our Grand Cayman office (relocation is required) .We have three offices globally: Grand Cayman, Singapore, and India, soon to be Delaware.You must be currently in an agency recruiting role not in house or talent acquisition due to the nature of...


  • Huntingdon, Cambridgeshire, United Kingdom NEC Software Solutions Full time

    About NEC Software SolutionsWe are a leading provider of software solutions, dedicated to delivering exceptional products and services to our customers. Our team is passionate about innovation and excellence, and we are committed to creating a positive and supportive work environment.Job DescriptionAs a Customer Support Analyst at NEC Software Solutions, you...

  • Hotel Apprenticeship

    6 months ago


    Huntingdon, United Kingdom Marriott International, Inc Full time

    **Job Number** 23203669 **Job Category** Administrative **Location** Delta Hotels Huntingdon, Kingfisher Way, Huntingdon, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Position: Front Desk Apprenticeship - Full Time** **Location: Huntingdon** **About Us**: We...


  • Huntingdon, Cambridgeshire, United Kingdom NEC Software Solutions Full time

    We are recruiting for a Customer Experience Advocate to join our team at NEC Software Solutions. This exciting role involves working closely with customers to understand their needs and provide personalized support.The estimated annual salary for this position is around £35,000 - £45,000, depending on experience.This is a great opportunity to utilize your...


  • Huntingdon, United Kingdom Westland Horticulture Ltd Full time

    **Job Title Customer Service Advisor** **Located in Alconbury Hill, Huntingdon** **Full-time or part-time hours will be considered** **Responsibilities will include**: - Accurately and efficiently resolving customer queries in a courteous and professional manner. - Be a customer advocate and always have the customers best interests at heart. Strive to...

  • It Apprenticeship

    3 weeks ago


    Huntingdon, United Kingdom Baltic Apprenticeships Careers Full time

    Espria Limited is a leading independent managed service provider with over 25 years of experience in supporting business growth and digital transformation.They specialise in providing technical, commercial, and sustainable solutions in Cloud, IT, Communications, and Document Solutions.Their consultative approach ensures they deliver effective, tailored...