Patient Experience Coordinator

3 days ago


London, Greater London, United Kingdom The Cadogan Clinic Full time

Join our award-winning team at The Cadogan Clinic as a Customer Administrator. In this exciting role, you will have the opportunity to deliver exceptional patient experience using your excellent verbal and telephony skills. You will work with our best-in-class plastic surgeons and a committed team of professionals to deliver high-quality care and treatment outcomes.

Role Description

This is an excellent opportunity for a motivated and customer-focused individual to join our team. As a Customer Administrator, you will be responsible for answering calls and providing exceptional customer service to patients. You will also administer support for the team as required, support the sales team with call campaigns, and assist the in-clinic reception team.

Key Responsibilities:

  • Answer calls and provide exceptional customer service
  • Administer support for the team as required
  • Support the sales team with call campaigns
  • Assist the in-clinic reception team

Requirements:

  • Excellent verbal and telephony skills
  • Strong active listening skills
  • Friendly and professional telephone manner
  • Excellent written communication skills
  • Customer Service / Call centre experience
  • Ability to work in a team and as an individual
  • Commitment to completing tasks to a high standard

Benefits:

  • £24,000 per annum (full-time annual salary; depending on experience and skills)
  • 31 days holiday (including public holidays, rising to 33 days after 2 years of service)
  • Holiday fun days – paid day off on your birthday and a paid day off for your wedding day (after a year of service)
  • Wellbeing benefits: employee assistance programme, healthy in-clinic snacks and refreshments, Cycle to Work scheme
  • Pension scheme (currently with NEST)
  • Beauty benefits: team treatments and product discounts on successfully passing probation
  • Social events; a social calendar and monthly team lunches from our favourite local foodie destinations in central London
  • Recognition and reward schemes; gifts and finance awards for length of service and commitment to our brand promises
  • Referral bonus scheme; rewarding our people for networking and growing our friendly team

Working Hours:

  • Flexibility to work at home (one day a week)
  • HQ: The Cadogan Clinic, 59 Markham Street, SW3 3NR and The Cadogan Clinic, 120 Sloane Street London SW1X 9BW
  • Shift patterns: Variable Shifts
  • Shift Days: Monday to Friday with shifts on Saturday as per the rota (taken as Time in Lieu)


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