Patient Services Coordinator

4 days ago


London, Greater London, United Kingdom American Hospital Dubai Mea Full time
Job Title: Patient Services Coordinator

We are seeking a highly skilled and organized Patient Services Coordinator to join our team at the American Hospital Dubai Mea. As a key member of our patient services department, you will be responsible for ensuring that patients receive exceptional care and support throughout their journey with us.

About the Role:

  • Monitors and responds to all incoming calls and email requests in a timely manner.
  • Liaises with the Revenue Cycle Management Department to ensure seamless communication and coordination.
  • Checks the system for any existing appointments already made by patients online to avoid duplicate bookings.
  • Arranges and facilitates bookings for patients in a prompt and efficient manner.
  • Ensures that all appointment confirmations, preparations, and duration of appointments are communicated to patients via email and phone.
  • Keeps track of all appointments scheduled using a spreadsheet or other form of tracking device.
  • Provides excellent customer service to all patients, addressing their concerns and resolving issues promptly.
  • Generates daily no-show and cancellation reports for management review.
  • Prepares weekly reports for senior management, highlighting trends and areas for improvement.

Qualifications & Skills:

  • Diploma in a relevant field or equivalent experience.

The ideal candidate will have excellent communication and organizational skills, with the ability to work in a fast-paced environment. We offer a competitive salary of AED 8,500 per month, plus benefits.



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