Patient Scheduling Coordinator

2 weeks ago


London, Greater London, United Kingdom American Hospital Dubai Mea Full time

Role Summary:

The Bureau Coordinator will be responsible for overseeing patient appointments, scheduling, and check-ins at American Hospital Dubai Mea.

Key Responsibilities:

  1. Appointment Scheduling: Coordinate patient appointments, ensuring timely scheduling and check-ins.
  2. Patient Information: Accurately collect and update patient information in the medical records system.
  3. Record Keeping: Maintain accurate and up-to-date patient records, adhering to confidentiality and security standards.
  4. Follow-up: Track patients with pending and incomplete treatment, bringing them back for additional consultations as necessary.
  5. Communication: Establish effective communication with patients via various channels, ensuring timely follow-up and resolution of inquiries.
  6. Liaison: Act as a liaison between patients and healthcare professionals, ensuring seamless coordination of care.
  7. Process Improvement: Identify areas for improvement in patient care processes, recommending solutions to enhance patient experience.

Qualifications & Skills:

  • Education: High School Diploma
  • Certificate: Secretarial or Administrative certificate preferred
  • Experience: Minimum of three (3) years of experience in Customer Service
  • Skills: Proficiency in Microsoft Office (e.g. Word, Excel, PowerPoint, Outlook, etc.), with skills in cashiering and medical terminology preferred
  • Language: Fluency in English

About American Hospital Dubai Mea:

American Hospital Dubai Mea is a leading healthcare provider dedicated to delivering exceptional patient care and service. We are committed to attracting and retaining top talent who share our values and passion for excellence.



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