Patient Scheduling Coordinator
2 weeks ago
Role Summary:
The Bureau Coordinator will be responsible for overseeing patient appointments, scheduling, and check-ins at American Hospital Dubai Mea.
Key Responsibilities:
- Appointment Scheduling: Coordinate patient appointments, ensuring timely scheduling and check-ins.
- Patient Information: Accurately collect and update patient information in the medical records system.
- Record Keeping: Maintain accurate and up-to-date patient records, adhering to confidentiality and security standards.
- Follow-up: Track patients with pending and incomplete treatment, bringing them back for additional consultations as necessary.
- Communication: Establish effective communication with patients via various channels, ensuring timely follow-up and resolution of inquiries.
- Liaison: Act as a liaison between patients and healthcare professionals, ensuring seamless coordination of care.
- Process Improvement: Identify areas for improvement in patient care processes, recommending solutions to enhance patient experience.
Qualifications & Skills:
- Education: High School Diploma
- Certificate: Secretarial or Administrative certificate preferred
- Experience: Minimum of three (3) years of experience in Customer Service
- Skills: Proficiency in Microsoft Office (e.g. Word, Excel, PowerPoint, Outlook, etc.), with skills in cashiering and medical terminology preferred
- Language: Fluency in English
About American Hospital Dubai Mea:
American Hospital Dubai Mea is a leading healthcare provider dedicated to delivering exceptional patient care and service. We are committed to attracting and retaining top talent who share our values and passion for excellence.
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London, Greater London, United Kingdom American Hospital Dubai Mea Full timeOverview:American Hospital Dubai Mea is seeking an experienced Patient Scheduling and Administrative Coordinator to join our team. The ideal candidate will have a strong background in customer service, medical terminology, and computer applications.
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