Hotel Reception Supervisor

4 days ago


Bristol, Bristol, United Kingdom Holiday Inn Bristol Airport Full time

Holiday Inn Bristol Airport is looking for a highly skilled and experienced Front Office Supervisor to join their team.

The successful candidate will be responsible for managing all aspects of the front office operation, including check-in and check-out processes, room assignments, and guest services.

This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and has a strong understanding of hotel operations.

A salary of £28,000 - £32,000 per annum is on offer, depending on experience, plus a range of benefits including:

  • Discounted hotel rooms
  • Employee assistance and welfare program
  • Health plan
  • Life insurance
  • Cashback and discounts on high street retailers
  • Complimentary meals on duty
  • Employee of the month and year celebrations
  • Recommend a friend scheme

Key responsibilities and duties include:

  • Manage front office operations, including check-in and check-out processes
  • Provide exceptional customer service to guests
  • Mentor and support Guest Experience Agents and Trainees
  • Follow compliance guidelines regarding payment pre-authorisation and credit limits

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