Hotel Reception Supervisor
4 days ago
Holiday Inn Bristol Airport is looking for a highly skilled and experienced Front Office Supervisor to join their team.
The successful candidate will be responsible for managing all aspects of the front office operation, including check-in and check-out processes, room assignments, and guest services.
This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and has a strong understanding of hotel operations.
A salary of £28,000 - £32,000 per annum is on offer, depending on experience, plus a range of benefits including:
- Discounted hotel rooms
- Employee assistance and welfare program
- Health plan
- Life insurance
- Cashback and discounts on high street retailers
- Complimentary meals on duty
- Employee of the month and year celebrations
- Recommend a friend scheme
Key responsibilities and duties include:
- Manage front office operations, including check-in and check-out processes
- Provide exceptional customer service to guests
- Mentor and support Guest Experience Agents and Trainees
- Follow compliance guidelines regarding payment pre-authorisation and credit limits
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