Customer Service Supervisor
3 days ago
We are seeking an experienced and skilled Front Office Supervisor to lead our team at Ibis Bristol Centre.
Key Responsibilities:- Leading a team to deliver exceptional front office services.
- Developing and implementing training programs for new staff members.
- Handling guest feedback and resolving issues efficiently.
- Managing complex customer inquiries and complaints related to reception services.
- Addressing daily challenges within the team.
- Attending regular team meetings.
- Maintaining effective communication with colleagues.
- Welcome guests warmly and efficiently.
- Process check-in and check-out procedures on our hotel's IT system.
- Respond to phone calls and occasionally take bookings.
- Collaborate closely with hotel departments (Housekeeping, Maintenance, F&B) to share or acquire information about special guest requests and needs.
- Room guests and describe room features.
- Create cash registers and perform daily closing procedures.
- Invoice control and credit handling.
- Answer and fulfill all guest wishes and inquiries.
- Complaint handling.
- Evidently embody the Heartists spirit in interactions with customers.
- Support the Food and Beverage Department when needed.
- Supervise the cleanliness of the workplace and proper functioning of equipment.
- Know and follow fire evacuation procedures.
- Familiarize with sustainable development policies.
- Ensure compliance with service quality and hygiene standards.
- Apply safety rules for customers with disabilities in the reception area.
No remote work opportunities.
This is a full-time employment position.
Estimated Salary:$45,000 - $55,000 per annum based on location and experience.
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