Customer Service Supervisor

3 days ago


Bristol, Bristol, United Kingdom AccorHotel Full time
About the Role:

We are seeking an experienced and skilled Front Office Supervisor to lead our team at Ibis Bristol Centre.

Key Responsibilities:
  • Leading a team to deliver exceptional front office services.
  • Developing and implementing training programs for new staff members.
  • Handling guest feedback and resolving issues efficiently.
  • Managing complex customer inquiries and complaints related to reception services.
  • Addressing daily challenges within the team.
  • Attending regular team meetings.
  • Maintaining effective communication with colleagues.
Reception Services:
  • Welcome guests warmly and efficiently.
  • Process check-in and check-out procedures on our hotel's IT system.
  • Respond to phone calls and occasionally take bookings.
  • Collaborate closely with hotel departments (Housekeeping, Maintenance, F&B) to share or acquire information about special guest requests and needs.
  • Room guests and describe room features.
  • Create cash registers and perform daily closing procedures.
  • Invoice control and credit handling.
  • Answer and fulfill all guest wishes and inquiries.
  • Complaint handling.
  • Evidently embody the Heartists spirit in interactions with customers.
  • Support the Food and Beverage Department when needed.
Health / Safety:
  • Supervise the cleanliness of the workplace and proper functioning of equipment.
  • Know and follow fire evacuation procedures.
  • Familiarize with sustainable development policies.
  • Ensure compliance with service quality and hygiene standards.
  • Apply safety rules for customers with disabilities in the reception area.
Working Conditions:

No remote work opportunities.

This is a full-time employment position.

Estimated Salary:

$45,000 - $55,000 per annum based on location and experience.



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