Reception Operations Manager
3 days ago
The ideal candidate will possess strong leadership skills and be able to motivate a team to deliver exceptional front office services.
Key Responsibilities:- Supervising staff to maintain high standards of service delivery.
- Training new staff members to ensure they meet our requirements.
- Handling guest feedback and resolving issues promptly.
- Managing complex customer inquiries and complaints.
- Addressing daily challenges within the team.
- Attending regular team meetings.
- Maintaining effective communication with colleagues.
- Welcoming guests warmly and efficiently.
- Processing check-in and check-out procedures on our hotel's IT system.
- Responding to phone calls and occasionally taking bookings.
- Collaborating closely with hotel departments (Housekeeping, Maintenance, F&B) to share or acquire information about special guest requests and needs.
- Rooming guests and describing room features.
- Creating cash registers and performing daily closing procedures.
- Invoice control and credit handling.
- Answering and fulfilling all guest wishes and inquiries.
- Complaint handling.
- Evidently embodying the Heartists spirit in interactions with customers.
- Supporting the Food and Beverage Department when needed.
- Ensuring the cleanliness of the workplace and proper functioning of equipment.
- Knowing and following fire evacuation procedures.
- Familiarizing oneself with sustainable development policies.
- Ensuring compliance with service quality and hygiene standards.
- Applying safety rules for customers with disabilities in the reception area.
No remote work opportunities.
This is a full-time employment position.
Estimated Salary:$45,000 - $55,000 per annum based on location and experience.
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