Reception Operations Manager

3 days ago


Bristol, Bristol, United Kingdom AccorHotel Full time
About the Job:

The ideal candidate will possess strong leadership skills and be able to motivate a team to deliver exceptional front office services.

Key Responsibilities:
  • Supervising staff to maintain high standards of service delivery.
  • Training new staff members to ensure they meet our requirements.
  • Handling guest feedback and resolving issues promptly.
  • Managing complex customer inquiries and complaints.
  • Addressing daily challenges within the team.
  • Attending regular team meetings.
  • Maintaining effective communication with colleagues.
Reception Services:
  • Welcoming guests warmly and efficiently.
  • Processing check-in and check-out procedures on our hotel's IT system.
  • Responding to phone calls and occasionally taking bookings.
  • Collaborating closely with hotel departments (Housekeeping, Maintenance, F&B) to share or acquire information about special guest requests and needs.
  • Rooming guests and describing room features.
  • Creating cash registers and performing daily closing procedures.
  • Invoice control and credit handling.
  • Answering and fulfilling all guest wishes and inquiries.
  • Complaint handling.
  • Evidently embodying the Heartists spirit in interactions with customers.
  • Supporting the Food and Beverage Department when needed.
Health / Safety:
  • Ensuring the cleanliness of the workplace and proper functioning of equipment.
  • Knowing and following fire evacuation procedures.
  • Familiarizing oneself with sustainable development policies.
  • Ensuring compliance with service quality and hygiene standards.
  • Applying safety rules for customers with disabilities in the reception area.
Working Conditions:

No remote work opportunities.

This is a full-time employment position.

Estimated Salary:

$45,000 - $55,000 per annum based on location and experience.



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