AspenTech Customer Success Professional
1 month ago
The driving force behind AspenTech's success is its people. Their aspiration, desire, and ambition to push the envelope and challenge the status quo are qualities that drive the company forward. At AspenTech, you'll experience these qualities through a rich set of career development programs, community service projects, and social events that foster a sense of community and fun.
The Role The Customer Success Manager at AspenTech is responsible for building and maintaining strong relationships with key decision makers, influencers, and senior management within assigned accounts, ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewal results and growth opportunities. We're seeking a passionate and experienced individual who can help a portfolio of customers achieve their business objectives by leveraging AspenTech's solutions. This person will achieve this by creating trusted relationships, providing technology, governance, and adoption insights, and industry thought leadership. Customer Success Managers must align AspenTech's success with customer business initiatives by possessing an unrivaled sense of autonomy, ownership, and dedication to helping each customer increase their level of maturity in key business processes.Your Impact- Owns the customer experience, journey (adoption and value capture) and renewal results for your assigned accounts.
- Focus on customer intimacy.
- Deliver business impact and innovation to a customer's business by truly understanding their key business issues and opportunities.
- Build and nurture key decision makers, influencers, and senior management relationships across top accounts to solidify AspenTech's partnership and commitment to the customer while penetrating the account deeper.
- Understands the customer's business environment, challenges, and opportunities, and aligns AspenTech's initiatives with the customer's initiatives, ultimately aligning AspenTech's success to the customer's business initiatives.
- Acts as a trusted advisor throughout the entire lifecycle of a customer account following the initial sale through successful adoption and ultimately renewal with growth.
- Ensure AspenTech's solutions are understood, resulting in an increase in customer adoption and customer satisfaction.
- Proactive customer contact and on-site visits to perform Executive Business Reviews, user group meetings, Road Maps, etc., to improve relationship and plan strategically with customers to help them meet their sales productivity objectives through the use of AspenTech's products and services.
- Collaborates with internal implementation consultants, sales account managers, and renewal representatives to develop and execute account plans and initiate renewal and expansion opportunities to generate new revenue. Works as part of the team to develop strategies for scale and growth.
- Ability to effectively facilitate and lead cross-functional teams and resources; manage both with and without organizational authority.
- Delivers product insight and strategy advice for sales enablement, communication, and training initiatives.
- Uncovers and mitigates any risk that threatens your customers' growth, satisfaction, or renewal; conceives and executes risk mitigation plans by utilizing all available AspenTech resources.
- Responsible for nurturing assigned account base into long-term strategic partnerships while increasing customer usage and adoption of solutions.
What You'll Need
- Bachelor's Degree in Chemical Engineering or similar Science/Engineering degree is required.
- Experience working in the process industries is required, experience of working in Upstream or Refining is required.
- Experience in Refining planning processes is preferred.
- Experience in working with AspenTech's Engineering or Manufacturing solutions or similar software suites used in Process Industries.
- Experience in Customer Success Management, Program Management, Pre-Sales or Professional Services.
- Excellent communication skills, both written and verbal.
- A verifiable track record of consistently meeting and exceeding revenue goals or business objectives.
- Proven ability to effectively facilitate, lead cross-functional teams, and project manage.
- Experience with managing multi-million-dollar portfolios.
- Skilled at building relationships with key decision makers, influencers, and senior management within an account.
- Strong self-motivation, agility, and business acumen.
- Travel: up to 25%.
- Fluent English Speaker, Spanish, Romanian, or Polish as a second language.
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