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Senior Account Strategist

1 month ago

Reading, Reading, United Kingdom Aspen Technology Full time
About AspenTech

At AspenTech, we pride ourselves on being a forward-thinking company that continuously pushes the boundaries of innovation. Our team's passion and dedication have been instrumental in driving our success.

The Role

Customer Success Manager

We are seeking an experienced and skilled Customer Success Manager to join our team. In this role, you will be responsible for building and maintaining strong relationships with key decision-makers and senior management within assigned accounts. Your primary goal will be to ensure high levels of customer satisfaction and recognition of ROI, leading to strong renewal results and growth opportunities.

This involves creating trusted relationships with customers, providing technology and governance insights, and offering industry thought leadership. You will also work closely with internal teams to develop account plans, initiate renewal and expansion opportunities, and identify potential risks that may impact customer growth or satisfaction.

Your Key Responsibilities

  • Own the customer experience and journey (adoption and value capture) for your assigned accounts.
  • Focus on customer intimacy by understanding their business environment, challenges, and opportunities.
  • Deliver business impact and innovation by truly understanding our customers' key business issues and opportunities.
  • Nurture key decision-makers, influencers, and senior management relationships across top accounts to solidify our partnership and commitment to the customer.
  • Collaborate with internal teams to develop account plans, initiate renewal and expansion opportunities, and identify potential risks that may impact customer growth or satisfaction.
  • Proactive customer contact and on-site visits to perform Executive Business Reviews, user group meetings, Road Maps, etc., to improve relationship and plan strategically with customers.

Your Requirements

  • Bachelor's Degree in Process/Chemical Engineering is preferred.
  • Experience working in the process industries, especially in Petrochemicals and Specialty Chemicals, is highly valued.
  • Experience in using AspenTech's Engineering, Manufacturing solutions, or similar software suites used in Process Industries is necessary.
  • Pre-Sales/Customer Relationship Management/Customer Success Management experience is required.
  • Excellent communication skills, both written and verbal, are essential.
  • A verifiable track record of consistently meeting and exceeding revenue goals or business objectives is mandatory.
  • Proven ability to effectively facilitate, lead cross-functional teams, and project manage is crucial.
  • Experience with managing multi-million-dollar portfolios is highly desirable.
  • Skilled at building relationships with key decision-makers, influencers, and senior management within an account is vital.
  • Strong self-motivation, agility, and business acumen are necessary for success in this role.

Salary Information

The estimated salary range for this position is between $120,000 - $180,000 per annum, depending on location and qualifications.