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Senior Process Consultant

1 month ago

Reading, Reading, United Kingdom Aspen Technology Full time

The driving force behind AspenTech's success lies in its people. The company's aspiration, desire, and ambition to continually improve is reflected in its rich set of career development programs, community service projects, and social events that foster fun and relationship building across its global community.

The Role As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with key decision makers, influencers, and senior management within assigned accounts. Your goal will be to ensure high levels of customer satisfaction and recognition of ROI, leading to strong renewal results and growth opportunities.

In this role, you will leverage AspenTech's solutions to help customers achieve their business objectives by creating trusted relationships, providing technology insights, governance, and adoption, as well as industry thought leadership. You must align AspenTech's success with customer business initiatives by possessing an unrivaled sense of autonomy, ownership, and dedication to helping each customer increase their level of maturity in key business processes.

Some of your key responsibilities will include owning the customer experience, journey, and renewal results for your assigned accounts; focusing on customer intimacy; delivering business impact and innovation to customers' businesses; and building and nurturing relationships with key decision makers, influencers, and senior management across top accounts. You will also be responsible for ensuring AspenTech's solutions are understood, resulting in increased customer adoption and satisfaction. This may involve proactive customer contact and on-site visits to perform Executive Business Reviews, user group meetings, Road Maps, etc., to improve relationships and plan strategically with customers.

Additionally, you will collaborate with internal implementation consultants, sales account managers, and renewal representatives to develop and execute account plans and initiate renewal and expansion opportunities to generate new revenue. You will also have the ability to effectively facilitate and lead cross-functional teams and resources, manage both with and without organizational authority, and deliver product insight and strategy advice for sales enablement, communication, and training initiatives.