Front Desk Representative

5 days ago

United Kingdom The Shelbourne Hotel Full time £10
Job Title: Front Desk Agent

At The Shelbourne Hotel, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team.

Job Summary

We are looking for a professional and organized individual to provide exceptional guest service, manage front desk operations, and maintain a high level of customer satisfaction.

Key Responsibilities
  • Process guest check-ins and check-outs, including confirming reservations, assigning rooms, and issuing room keys.
  • Manage guest payments, including processing room charges, cash, checks, debit, and credit transactions.
  • Respond to guest inquiries, resolve issues, and provide information about hotel services and local attractions.
  • Coordinate with Housekeeping to ensure rooms are ready for check-in and maintain a clean and organized front desk area.
  • Communicate parking procedures to guests and dispatch bell staff or valet staff as needed.
  • Run daily reports, identify special requests, and verify report accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Cash guests' personal checks and traveler's checks, and balance and drop receipts according to Accounting specifications.
Requirements
  • High school diploma or equivalent required; degree in hospitality or related field preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Basic math skills and ability to handle cash and credit transactions.
  • Ability to stand, sit, or walk for extended periods, and move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Discounts on hotel stays and other Marriott benefits.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.

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