Front of House Manager
5 days ago
At The Fleet Hotel, we are seeking a highly skilled and experienced Front of House Manager to join our team. As a key member of our management team, you will be responsible for overseeing the daily operations of the front desk and reception area, ensuring exceptional customer service and satisfaction.
Key Responsibilities:- Manage front desk staff, coordinate guest services, and handle administrative duties to support the overall operation of the hotel.
- Address and resolve guest complaints and concerns promptly.
- Provide information about hotel services, amenities, and local attractions.
- Recruit, train, and supervise front desk staff.
- Schedule shifts and ensure adequate staffing levels.
- Conduct performance reviews and provide feedback and coaching.
- Maintain accurate records of guest accounts and financial transactions.
- Monitor and manage inventory of office supplies and equipment.
- Analyze data to improve guest services and operational efficiency.
- Proven experience in a supervisory or management position.
- Strong leadership and team management skills.
- Proficient in using hotel management software and other office applications.
- At least 2 years experience as a Front Office Assistant Manager/Manager in a 4-star hotel setting.
- Competitive rate of pay.
- PRSA pension scheme.
- Career progression opportunities across the Windward group.
- Employee Assistance Programme.
- Digital Wellness Programme.
- Complimentary, high quality meals on duty including breakfast, lunch & dinner.
- Discounted room & dining rates in Windward properties for you as well as friends and family.
- Employee awards & staff recognition scheme including employee of the Quarter, team recognition days and random treat days.
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