Front Desk Associate

5 days ago


United Kingdom The Shelbourne Hotel Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Service Associate to join our team at The Shelbourne Hotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.
  • Use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services.
  • Transport guest luggage to and from guest rooms and/or designated bell area.
  • Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
  • Communicate parking procedures to guests/visitors.
  • Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager.
  • Welcome and acknowledge all guests, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
  • Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
  • Comply with quality assurance expectations and standards.
Requirements
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



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